Cover Technician – AV Support
The Cover Technician provides AV support across various client campus sites, covering sick and holiday leave for backfill coverage. The role involves high customer exposure and working with key client stakeholders.
Responsibilities
* Cover holiday, sickness and absence leave of permanently placed onsite staff.
* Provide basic maintenance support of AV and VC equipment and systems on the client site.
* Offer AV/VC support to clients, staff and external clients.
* Set up, operate and maintain AV/VC equipment.
* Work as part of a permanent AV team or independently at a solo site.
* Support end‑users as requested by the client.
* Provide event support: set up and operate PA, VC, projection systems, etc., from small events to full auditorium setups.
* Cross‑train with team members to ensure seamless delivery of services and support.
* Handle any required admin processing.
Qualifications & Skills
* Ability to operate and troubleshoot videoconference hardware (Cisco, Webex, Poly, etc.) including issues such as audio feedback or no video.
* Proven experience operating PA, projection and room control/booking systems (Crestron/AMX, etc.).
* Intermediate IT knowledge.
* Organised and flexible with the ability to handle various tasks during the working day.
* Ability to prioritise, work under pressure and manage time; the role involves last‑minute requests.
* Ability to maintain excellent customer service with clients of all seniority levels.
* Reliable, conscientious character who takes pride in tasks and meets deadlines.
* Ability to handle difficult situations and work in unfamiliar surroundings.
* Excellent verbal and written communication skills.
Additional Information
* Available and flexible to work overtime if required.
* Willing to undertake training and examinations to improve technical knowledge.
* Avixa CTS certification would be advantageous.
Working Hours
The role is a 40‑hour week, typically Monday‑Friday between 07:00 and 19:00, though flexible hours may be required to provide cover. Working hours may change to meet future requirements.
Location
Positions are primarily within London but may be elsewhere. Schedule for specific locations will be supplied by the Managed Services Administrator and is subject to change at short notice.
Overtime
Occasional out‑of‑hours or bank holiday work may be required. Overtime can be claimed by prior arrangement and must be accurately logged.
Dress Code
Smart office attire aligned with the client office in which duties are undertaken.
Working Environment
This role operates in a professional office environment and may require driving to client sites. Reasonable accommodations may be made for employees with disabilities.
Benefits
* Enjoyable and dynamic company culture
* Health & wellbeing
* Private healthcare
* Access to employee assistance and wellbeing support
* Mental health support
* Work & home life balance
* Increased holiday with service
* Flexible working policy
* Learning & development
* Access to numerous online learning resources
* AVIXA membership for industry learning
* Employee discounts
* Access to online retail discount platform
* Discounted products through recognised partners
* Cycle to work scheme
* Season ticket loans
* Generous referral scheme
Diversity & Inclusion
Our commitment to diversity is simple: we provide connection, opportunity, and a voice to everyone, from every background. We thrive together by appreciating visible and invisible qualities that make us better humans, better employees, and make AVI‑SPL a better business.
Equal Opportunity Employer
AVI‑SPL is an Equal Opportunities Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, pregnancy, sexual orientation, gender identity, nationality, age or disability status.
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