Member Experience Manager
£34,000 + benefits
London | Full-time | Permanent Contract
Are you a natural people‑leader who loves creating spaces where others feel genuinely welcomed, supported and looked after? This is a brilliant opportunity to step into a design‑led, community‑focused workspace environment where experience really matters.
As Member Experience Manager, you’ll lead a front‑of‑house team to deliver a seamless, high‑quality experience for members and guests alike. You’ll set the tone for the space - warm, professional and calm - ensuring everything runs smoothly day to day while building a strong, engaged team culture.
What you’ll be doing
* Leading, motivating and developing a high‑performing front‑of‑house team
* Overseeing daily operations across reception, meeting rooms and shared spaces
* Acting as the main point of contact in the absence of the General Manager
* Managing stock levels, amenities and supplier relationships
* Supporting recruitment, onboarding and ongoing team development
* Handling member feedback with care, confidence and thoughtful resolution
Why this role?
This role is a great fit for someone looking to move from a fast‑paced, customer‑facing environment (hospitality, retail, coworking or similar) into a more structured, office‑based setting without losing the people‑first element.
You’ll benefit from:
* Monday–Friday working hours (no evenings or weekends)
* A beautifully designed workspace with a strong focus on wellbeing
* A collaborative, inclusive culture that values initiative and ideas
* A leadership role with real autonomy and day‑to‑day variety
What we’re looking for
* Experience managing or supervising a customer‑facing team
* A background in hospitality, retail, coworking or a service‑led environment
* Strong communication skills and a calm, organised approach
* A proactive, solutions‑focused mindset
* A genuine passion for creating positive experiences for others