Salary: £30,000 - 35,000 per year Requirements: Experience in an IT Support, Helpdesk, or Desktop Support role Strong knowledge of Windows desktop environments Experience supporting Microsoft 365 Good understanding of Active Directory / Entra ID Exposure to Microsoft Defender or similar endpoint security tools Basic networking knowledge Strong troubleshooting and customer service skills Experience supporting multi-site or remote users Microsoft Intune / Endpoint Manager experience (desirable) Azure cloud exposure (desirable) Dynamics 365 Business Central / Power Platform experience (desirable) Experience with telephony or workforce management systems (desirable) Responsibilities: Act as the first point of contact for IT support queries across the business Triage, prioritise, and resolve incidents in line with SLAs and business impact Provide 1st and 2nd line support across desktops, laptops, mobile devices, printers, and peripherals Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint Manage user accounts, identity, and access via Active Directory / Entra ID, including MFA and Conditional Access Deploy and manage devices using Microsoft Intune / Endpoint Manager Support endpoint security using Microsoft Defender and ensure patch compliance Carry out joiners, movers, and leavers processes Assist with system updates, patching, and vulnerability remediation Maintain accurate IT asset records, documentation, and knowledge base articles Escalate complex issues where required while maintaining ownership through to resolution Support telecoms provisioning and user/device administration Contribute to continuous improvement of IT processes and user experience Technologies: Active Directory Azure Cloud Support Microsoft 365 Microsoft Intune Mobile Security SharePoint Windows Office 365 More: We are a market-leading company located in Broxbourne, Hertfordshire, looking for a proactive 1st/2nd Line IT Support Engineer to join our supportive and collaborative IT team. We offer an excellent benefits package, a modern Microsoft-first IT environment, and exposure to cloud, security, and endpoint technologies. This is a fully onsite role (5 days per week) with occasional travel to other UK sites. We provide strong career progression opportunities into senior IT or infrastructure roles, making this a great opportunity for someone looking to develop within a dynamic environment. last updated 18 week of 2026