Job Summary
We are currently looking to recruit an enthusiastic and motivated Administration Team Manager. This post supports the Redditch Neighbourhood Team, delivering a quality service to patients and their parents/carers. The Neighbourhood Teams across Worcestershire provide a range of community‑based health services. We treat people in their homes to prevent hospital admission and enable safe discharge home.
As an Administration Manager you will line‑manage administrators, use excellent communication skills, spreadsheets and minute‑taking, work autonomously, be flexible, prioritise workload, act on your own initiative and ensure procedures deliver a service that meets the Trust’s targets and standards. This full‑time role includes a bank holiday and weekend rota. The Trust cannot provide sponsorship; you must have a current right to work in the UK.
Main Duties
* Supervise a team of administrative staff, including band 3 and band 2 staff, undertaking appraisals, supervision, training and development.
* Take calls and support clinical team members with patient information and information technology.
* Provide information and support to managers on staff performance and conduct, including informal and formal processes.
* Maintain annual leave records for the team, liaising with line managers to ensure cover.
* Work with the Operational Lead to introduce and manage new processes and initiatives.
* Ensure reports and data are accurate for the team.
About Us
The Herefordshire and Worcestershire Health and Care NHS Trust delivers outstanding care, operating community hospitals, health services across Worcestershire and mental health and learning disability services across both Herefordshire and Worcestershire. Our 4,500+ staff provide services for people of all ages across 100+ sites.
We support you to thrive through flexible working options, a balanced work‑life focus, and encouragement to make positive changes within your team or service. We value diversity and encourage applications from all backgrounds.
What We Offer
* 27 days leave + bank holidays, increasing to 33 days with long service
* Generous NHS pension and enhanced pay for unsocial hours
* Flexible and agile working opportunities
* Great maternity, paternity, and adoption support
* Wide range of supportive staff networks
* Health and wellbeing opportunities
Job Description & Responsibilities
Undertake senior administrative, secretarial and PA duties specific to the role.
Undertake general office duties as required, e.g. typing, data processing, filing, scanning, copying and telefaxing, in line with Trust policies and procedures.
Initiate responses to routine correspondence.
Arrange, confirm appointments and meetings, making appropriate arrangements (hospitality, venues, equipment, travel, accommodation, etc.).
Provide a secretarial service to meetings, including the preparation and distribution of agendas and papers, taking minutes.
Answer or deal with face‑to‑face and telephone enquiries and deal with incoming and outgoing mail.
Person Specification
Experience
* Significant recent administrative/secretarial experience.
* Supervision/management of staff.
* Experience arranging meetings, agendas and minute taking.
Desirable
* Previous relevant NHS experience.
Skills & Abilities
* Ability to challenge poor behaviour.
* Ability to praise and support others.
Knowledge
* Knowledge of full range of administrative/secretarial procedures.
* Extensive knowledge of Microsoft Office Word, Excel, Outlook.
* Understanding of the Data Protection Act and NHS Code of Confidentiality.
Qualifications
* Educated to vocational level 3 in Business Administration or equivalent qualification and/or experience.
Essential: I understand that the Trust will not provide sponsorship to work for this role, and employment on a time‑limited visa does not guarantee sponsorship at the point of expiry.
Contract Details
* Salary: £27,485 to £30,162 a year (Pay Award Pending)
* Contract: Permanent
* Working pattern: Full‑time
* Band: Band 4
* Reference number: C9798‑2094
* Job location: Orchard Place, Orchard Street, Redditch, B98 7DP
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a submission for Disclosure to the Disclosure and Barring Service is required.
Employer Details
Herefordshire and Worcestershire Health and Care NHS Trust
Orchard Place, Orchard Street, Redditch, B98 7DP
Website: https://www.hacw.nhs.uk/careers
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