Exciting Opportunity: Licensing Support Officer with Network Recruitment Wales Join a Vibrant Team in Cardiff!Are you a friendly, reliable, and organised individual looking to make a difference in a dynamic office environment? Network Recruitment Wales is delighted to present a fantastic opportunity for a Licensing Support Officer to join a dedicated team in Cardiff for a temporary role. This position offers the chance to support vital licensing services, ensuring public safety and delivering excellent customer service during a busy period. Position Details: Job Title: Licensing Support Officer Location: Cardiff Employment Type: Temporary (14 weeks) Start Date: 21 July 2025 Hours: 22 hours per week Wednesday: 08:30 - 16:30 (30-minute lunch) Thursday: 08:30 - 16:30 (30-minute lunch) Friday: 08:30 - 16:00 (30-minute lunch) Salary: PAYE: £13.47 per hour Umbrella: £17.13 per hour Why This Role? As a Licensing Support Officer, you’ll play a key role in supporting the licensing section during a period of increased workload in Cardiff. This role involves processing taxi driver licensing applications, handling customer queries, and ensuring compliance with licensing regulations. With a mix of face-to-face, email, and occasional telephone interactions, you’ll thrive in a fast-paced environment while contributing to public safety and service excellence. What You’ll Do: Process and determine licence, permit, and registration applications for the licensing section. Assess applicants’ suitability to ensure public protection. Respond to routine and complex queries via face-to-face interactions, email, and occasional phone calls. Process payments, issue receipts, and record transactions accurately. Maintain computer-based and paper record systems using general and specialist software. Provide guidance and familiarisation training to colleagues as needed. Stay updated on licensing legislation, guidance, and procedures, ensuring documentation and databases are current. Collate and present statistical data to support performance monitoring and service improvement. Manage incoming and outgoing post, ensuring correct allocation. Coordinate and invigilate Knowledge Tests for prospective Hackney Carriage and Private Hire Vehicle drivers, including marking scripts. Participate in out-of-hours or emergency response arrangements as required. What We’re Looking For: We’re seeking a proactive and communicative individual with a keen eye for detail and the ability to thrive in a busy office setting. You’ll need: Essential: Strong communication skills for face-to-face, email, and occasional telephone interactions. Experience using Microsoft Office programs (e.g., Word, Excel). Ability to work effectively in a fast-paced environment. Strong organisational skills to manage records and process applications accurately. Commitment to maintaining confidentiality and adhering to safeguarding, health and safety, and data protection principles. Willingness to participate in training and stay updated on licensing regulations. Flexibility to work occasional out-of-hours or emergency arrangements. Desirable: Experience in licensing, customer service, or administrative roles. Familiarity with financial procedures or payment processing. Knowledge of GDPR and data management practices. Experience using specialist software or managing databases. Why Choose Network Recruitment Wales? At Network Recruitment Wales, we pride ourselves on connecting talented individuals with rewarding opportunities. This role offers: A supportive and fast-paced office environment. The chance to contribute to public safety through effective licensing processes. Opportunities to develop your skills through training and professional development. A varied role with a mix of customer-facing and administrative responsibilities. Additional Information: This is an office-based role in Cardiff. You’ll need to comply with financial regulations, equal opportunities policies, health and safety legislation, and environmental policies. Safeguarding is a priority—any concerns must be reported promptly to the designated officer. The role may involve occasional additional duties commensurate with the grade, as required by the Head of Service. Ready to Apply? Seize this opportunity to join a dedicated team and make a real impact in Cardiff! To apply, please submit your CV and a cover letter outlining how you meet the essential criteria. Successful candidates will be invited for an interview. Contact Us: For more details or to apply, contact Network Recruitment Wales on 01443 230222 or visit our website at https://www.networkrecruitmentwales.co.uk/nrw-people Join us in delivering exceptional licensing services and supporting our communities. Apply today!