IT Systems Lead - no direct reports Milton Keynes, Birmingham or Peterborough £ is negotiable depending on experience. Sponsorship is unavailable for this role. MHA is the UK division of Baker Tilly International, and we currently have 2000 employees across 23 offices. Purpose of the Role You will be dynamic, confident, and driven with excellent communication skills. You will have a natural ability to build effective relationships and influence key colleagues across the organisation. The role will take the lead and become the expert responsible for systems. These will be agreed with each person and could include several of; core systems, functional systems, automation, data, integration and security. You will analyse our business systems and associated data, gain a deep understanding and work with business stakeholders to identify opportunities and implement improvements. A deep understanding of systems and data will be key. As the subject matter expert, you will analyse our systems and create a roadmap for improvement. These initiatives once agreed will be implemented directly and through the management of external providers and business resources. Flexibility is essential and you will be comfortable working on changes large and small, either directly or while leading a team of resources. Improvements will be varied, and you will be able to run several work packages simultaneously. This role is responsible for business process improvement and system enhancement. More than just managing technology you will be an expert in understanding process and working with our business to identify improvements, create a compelling business case for change and then delivering projects against them. You will constantly seek to make systems operate faster, with greater functionality and enhanced security. Qualifications / Experience: Microsoft 365 certification highly desirable Microsoft Data and AI certification highly desirable Project management highly desirable SQL Administration certification desirable Business Analysis desirable Essential skills: Minimum 3 years’ experience supporting and managing systems in a similar business context In depth knowledge of systems, data and integration and the associated principles Highly skilled in the analysis and manipulation of data Ability to build accurate and visually compelling reporting using tools such as Power BI Experience creating requirements specification and taking them to market for solutions Excellent knowledge of Microsoft products, particularly Office 365 and Microsoft Power Apps The use of automation technology to improve business processes would be a distinct advantage A good general knowledge of end user technologies, e.g. PC’s, Audio Visual, Mobile Phones, Telephone systems A broad understanding of technology and a good level of awareness of technical concepts An understanding of project management principles Main Responsibilities Be a subject matter expert for designated areas. (e.g Automation, Data, Systems, Security) Take the lead on business process and data mapping Run checks against the performance of our systems, own the actions that arise Chair systems working groups, ensure that they scheduled, and that actions are recorded and followed through on to the agreed time Work with stakeholders to identify improvements or solutions to business problems Understand the business requirements and design solutions that exceed expectations Research, design and implement systems and solutions that are appropriate for our business Build forms and simple applications to supplement our existing off the shelf applications Identify and implement initiatives that save time, add functionality or improve decision making Regularly research technology solutions to our business problems and prepare succinct business cases that offer cost effective improvements Assist with reviewing existing technology investments and identifying opportunities to improve performance and/or reduce cost Drive the usage and adoption of key systems in the business. Using data to demonstrate usage levels and trends. Regularly contribute high quality systems documentation and training articles General duties Ensure that a professional, courteous and proactive IT service is always delivered to our customers Ensure that written work is delivered to a continual high standard and that all the appropriate firm policies for document release are adhered to Ensure that all information is kept secure and not disclosed inappropriately Ensure that the operations under your management and control sustain the appropriate level of quality assurance standards Accept additional responsibilities as specifically requested by the Head of IT Systems and Security Ensure you always project a professional image To comply with, and ensure that your colleagues comply with, all required firm procedures To carry out your duties in accordance with the firm’s Equal Opportunities and Health and Safety policies at all times To maintain high standards of quality of work, personal presentation and personal conduct To hold a valid driving licence Reporting and administrative duties Data administration as required Weekly and Monthly management reporting as requested Financial responsibilities and authority limits The offering Genuine Work Life balance 33 days holiday Inc. bank holidays, plus the opportunity to buy or sell up to 5 days (28 days on a training contract, with the opportunity to buy 5 days) Competitive salary package Employee Recognition awards Paid CSR time Accredited Investor in People New and improved programme for Succession planning and supportive management structure to help you realise your potential