Overview
In Wessex we want to create a diverse workplace where people are respected, valued and listened to. We’re all different, and by embracing Equality, Diversity & Inclusion (EDI) we can become an equal opportunity employer where jointly we all grow and learn together. It is our ambition to champion diversity through building a workforce as diverse as the communities we serve. This is an exciting opportunity to join the Environment Agency’s Wessex Customer & Engagement team. You’ll work with national and area-based colleagues, providing diverse information to a wide range of customers. You’ll deliver great customer service to ensure people find us easy to engage with and our reputation is protected.
Responsibilities
* Deliver excellent customer service to people across the Wessex area
* Manage incoming customer enquiries and Freedom of Information requests via email, telephone and letter
* Work with teams and colleagues across the Environment Agency to gather accurate information
* Respond to customer enquiries, within statutory timeframes
* Use our tracking database to accurately record all customer enquiries and responses
We are looking to fill this position on a full-time basis. However, we support flexible working and would welcome applications from candidates who work part-time.
The Team
The Customer and Engagement Team is the centre of excellence for customer service and reputation for the Environment Agency. We manage diverse requests from active and informed external customers and facilitate a considered approach to engagement for internal teams. We are professional, friendly, and people focused. We support each other to get great outcomes for our customers.
Experience / Skills Required
* Excellent written and verbal communication skills
* Able to produce high quality work
* Organised, flexible, able to prioritise workloads and meet tight deadlines
* Experience of dealing with customer enquiries and data requests
* Excellent interpersonal skills and be confident in engaging with customers and colleagues
* Good IT skills. Able to use Microsoft packages including Outlook
We’re looking for candidates with enthusiasm and the right skills to succeed in the role. Training and support will be provided.
Additional Information
* The role can be based at either our Bridgwater or Blandford Offices, with flexible home working included. As a dispersed team, there is an occasional need to travel. Flexible working arrangements are in place to support your work/life balance.
* Interviews will be held end of September or early October.
* For questions relating to this role, please contact Wessex Enquiries, WessexEnquiries@environment-agency.gov.uk.
* Length of contract: Up to 12 months
Competencies
* Achieves Results
* Focuses on Customers and Partners
* Communicates Effectively
Notes
We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share. We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. The Environment Agency is a Non-Departmental Public Body and uses Central Government frameworks for external recruitment. For more information about supplier opportunities, see the Crown Commercial Service guidance.
Role Details
* Seniority level: Associate
* Employment type: Full-time
* Job function: Other
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