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Service development & support officer

Tranent
East Lothian Council
Support officer
€23,250 a year
Posted: 11 March
Offer description

Vacancy Information

Hourly rate of pay: £21.99 - £24.50


Days And Hours Of Work

Monday - Friday, 09:00-17:00

Starting and finishing times are flexible, and flexi time is applicable.

To start asap.


Job Overview

An exciting opportunity has arisen in our Service Development Team based at Penston House, Macmerry. We're looking for a highly motivated customer‑focused individual to join our team and contribute to providing an excellent service. Responsible for developing and reviewing our policies and procedures in relation to our Property Maintenance services to ensure we deliver an excellent housing service to our customers.


Home / Hybrid Working Consideration

Applications for home or hybrid working will be considered for this post in accordance with East Lothian Council's Home Working and Worksmart Policies which can be found here. Home or Hybrid working options can be discussed with candidates invited for interview.

All home/hybrid workers must live in the UK. Where an application for home‑working is supported, it will be subject to a satisfactory trial period. Employees will be expected to attend Council offices for the duration of induction, and be on site in East Lothian workplaces, as required. Employees with a hybrid working arrangement in place will be office based and able to work from home, with permission, on an ad‑hoc basis.


Job Details

To undertake a range of development duties associated with the improvement of service delivery, performance management planning and stakeholder involvement for the community housing service.

To liaise with other staff, members of other groups, departments and organisations, encompassing services and functions externally sourced on development issues that impact on the service.

To work with frontline and other staff in the implementation of changes in policy and procedures across the service, and to ensure that the Social Housing Charter outcomes are achieved in relation to service delivery wherever possible.

Please download the Job Outline/Person Specification (available under 'Job Attachments') for the full range of tasks and duties associated with this job. You will need to refer to these in order to complete the application form. You must ensure you meet every 'essential' criteria stated on the Person Specification to be considered for interview.

The 'East Lothian Way' - values and behaviours we expect our employees to demonstrate in their everyday work. Should you be invited to interview, you may be asked questions based on these behaviours. Please refer to the document via the link to familiarise yourself with them.


Job Requirements


Relevant Qualifications

Housing professional qualification or suitable relevant alternative post graduate qualification and substantial relevant experience in the field.


Driving Licence

As the duties of this role require you to effectively travel to successfully undertake the full remit of the role, you must hold a current driving licence and have access to a vehicle.*

(*Where a disability precludes you from obtaining a driving licence, ELC will take into account its responsibility to make reasonable adjustments to allow for your disability.)


Level 1 Disclosure Clearance

This role requires Level 1 Disclosure Clearance to allow access to the Public Sector Network. ELC will submit a Police Act Disclosure application on behalf of the preferred candidate and receipt of the subsequent certificate will be required prior to commencement.

If you have spent more than 3 months working or living out with the UK in the last 5 years then you will also be required to present a copy of an overseas criminal record check. Details of how to apply and contact details can be found on the GOV.UK website.


Additional Information

For additional East Lothian Council employment information please click on the following link: www.eastlothian.gov.uk/nonteachinginfo

If you require further information about this vacancy, please call, or email us on

Please note: We do not accept CV's (either electronically or by mail). All our vacancies must be applied for by fully completing the on‑line application form. Although there is an 'import data from my CV' function on MyJobScotland, this only imports very limited data and should not be relied upon to complete the application form. If, for example, due to a disability, you are unable to complete the on‑line application form you can contact us for a paper application via the telephone number or email address above.

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