Home Energy Advisor
Job Title: Home Energy Advisor
Location: Chesterfield, UK
Join a Leader in Renewable Energy
NIBE is one of Europe's leading manufacturers of renewable energy products. We supply homes with heat pump products that provide domestic hot water and ensure a comfortable indoor climate. NIBE's heat pumps range includes, Ground Source Heat Pumps, Air Source Heat Pumps, Exhaust Air Heat Pumps, Hot Water Heat Pumps and Heat Network solutions. We offer high-tech heat pump solutions for heating, ventilation, cooling and heat recovery that reflect today's demand for sustainable construction.
About The Role
The Home Energy Advisor will form a key part of the customer journey between technical surveys and installation. Working in person from our Chesterfield head office you'll help customers understand their survey results, answer technical questions, support quote acceptance, coordinate activities with internal teams, and ensure customers are ready for installation.
You will act as a liaison between customers, surveyors, design, and operations teams to increase clarity, reduce delays, and improve the overall customer experience.
What will you do?
Respond to customer enquiries following technical surveys and prior to installation
Explain survey outcomes, next steps, system options and installation expectations
Liaise with design, survey, sales and operations teams to resolve questions and remove blockers
Prepare and send technical information, documentation and guidance to customers
Coordinate customer communications to ensure clarity and readiness for installation
Track and escalate technical or compliance issues that may impact scheduling or installation quality
Ensure customer records, notes and interactions are accurately logged in CRM systems
Support continuous improvement of pre-sales support materials and processes
Stay up to date with product specifications, technical standards and installation requirements
On occasion support other Technical Department activities at the discretion of your manager
What will you bring?
Excellent customer service and communication skills
Strong organisational skills with the ability to manage multiple enquiries simultaneously
Comfortable explaining technical information clearly and patiently
Experience in renewable energy, HVAC, building services, plumbing, heating or related sectors – desirable but not essential
Confidence using CRM systems and digital tools for documentation and communication
Problem-solving mindset and proactive attitude
What will we offer you?
Competitive Salary
Enhanced Annual Leave 33 days including Bank Holidays
Private Health Insurance with Employee Assistance/Wellbeing programme (after qualifying period)
Company salary sacrifice pension scheme
A Supportive & Growing Team in the Renewable Energy Sector
Life Insurance 3 x Salary
Company social events
Comprehensive induction programme, including full job-related training
We have created a collaborative and supportive work culture, where your expertise is valued, and career development is encouraged. If you're looking to be part of a forward-thinking company that's shaping the future of renewable energy, this is the opportunity for you
If you meet our requirements and are interested in the above opportunity, please write enclosing a CV and covering letter to