Director of Operations – Community Services £85,000 + Performance Bonus
Full-Time, Permanent | Hybrid
Are you a senior operational leader with a proven track record of driving transformation and scaling complex healthcare services?
Do you thrive in high-growth, fast-moving environments where efficiency, technology, and patient experience must evolve without compromising quality?
We’re supporting a well-established healthcare organisation delivering NHS-partnered elective and community care services across multiple regions. With ambitious growth plans and a commitment to innovation, the organisation is seeking a Director of Operations to lead a critical part of the business and drive operational excellence.
You will report directly into the Executive team and be responsible for leading large multidisciplinary teams, improving service performance, and ensuring sustainable growth.
Take full accountability for the end-to-end delivery of elective and community care services commissioned through NHS partnerships
Lead large, geographically dispersed clinical and operational teams through senior managers and heads of service
Ensure safe, compliant, and efficient service delivery aligned with NHS standards and contractual commitments
Change, Transformation & Scalability
Lead operational transformation programmes to support sustainable growth without proportional cost increases
Drive adoption of technology-enabled solutions to improve workforce planning, scheduling, and patient experience
Support and deliver projects to optimise patient pathways, service access, and operational workflows
Workforce Planning & Patient Experience
Oversee workforce planning across salaried and contractor models
Optimise rostering, capacity planning, and resource allocation
Work closely with patient experience teams to enhance service delivery, reduce inefficiencies, and improve patient access
Collaborate on initiatives to modernise contact centre operations and partner-delivered services
Commercial & Strategic Contribution
Partner with Commercial and Executive colleagues on mobilisation of new contracts, renewals, and service expansions
Provide operational insight to strategic and commercial decision-making
Ensure operational readiness for new services and increased patient demand
Governance, Performance & Stakeholder Management
Ensure compliance with CQC standards, NHS requirements, and internal governance frameworks
Monitor and report on KPIs, service performance, and operational dashboards
Significant senior operational leadership experience within NHS-partnered or independent healthcare services, including elective or community pathways
Strong track record in workforce planning, scheduling, and operational optimisation
Demonstrated experience driving change and transformation in fast-growth or mature organisations
Commercial awareness and ability to operate alongside senior commercial and executive colleagues
Comfortable operating in fast-paced, high-growth, and change-led environments
Exposure to contact centre or patient experience functions at scale
Experience implementing technology-enabled transformation or service improvement initiatives
Confident influencing at Executive level while remaining collaborative and accountable
Competitive basic salary
Performance-related bonus
Hybrid working with regional travel to operational sites
Exposure to executive decision-making and long-term career progression
A values-driven organisation committed to innovation, service quality, and sustainable growth