We are seeking a Customer Service Advisor to join a not-for-profit organisation, providing exceptional support to customers and addressing their needs efficiently. This temporary role is based in the Rochdale area and offers an exciting opportunity to make a positive impact.
Client Details
This not-for-profit organisation, who is committed to serving the community and delivering excellent customer service. As a small-sized team, they focus on providing tailored support to meet the needs of their clients.
Description
Respond to customer enquiries via phone and email, ensuring a professional and helpful approach.
Provide accurate information about services and resolve customer issues promptly.
Maintain detailed and organised records of customer interactions.
Collaborate with colleagues to ensure a seamless customer experience.
Identify and report recurring issues to improve service delivery.
Assist customers in navigating available resources and services.Profile
A successful Customer Service Advisor should have:
Strong communication and interpersonal skills.
Experience in a customer-focused role, preferably within a call centre environment.
Excellent organisational and time-management abilities.
Proficiency in using computer systems and databases.
A proactive attitude towards problem-solving and customer care.
An understanding of the importance of confidentiality and professionalism.
Can commit to a 4 month temporary role. Due to the immediate nature of this position, we can only consider applications from candidates who are immediately available and can start without notice.
Job Offer
Competitive hourly rate & weekly pay.
Immediate start.
Free on-site parking