Client Support Officer
£35,520 - £36,585 per annum
This position reports to the Project Manager - Voids. It has no line management responsibilities.
The role will predominately be assisting the Project Manager to provide effective administrative and coordination support in the delivery of void property works, ensuring properties are turned around efficiently and in line with organisational lettable standards. The postholder will support surveyors, contractors, and managers by managing workflow, maintaining accurate records, and liaising with internal teams and external partners to ensure void properties are prepared for re-letting within agreed timescales.
The post holder is also responsible for receiving and recording incoming correspondence relating to the work of the specific team and support the other Client Support officers within strategic voids management to ensure all correspondence both incoming and outgoing is managed to meet the various team’s needs and responded to within timescales. They are also responsible to record inspection data onto relevant systems, liaise with a broad range of Newham Council staff, legal officers, consultants and contractors in connection with individual cases.
The postholder will also Maintain effective communication with Housing Management teams to ensure properties are ready for re-letting. Undertake general administrative duties, including filing, data entry, document control, and meeting support.
Strategic Void Management is currently delivering a Void Improvement Plan and several recommendations from a recent void audit this job role will be a key part of this delivery.
This post will be a lead in reviewing and improving performance relating to the void process ensuring targets are achieved and to take timely and appropriate action where required to maintain agreed standards and best practice
The post is based at Bridge Road Depot and is not a hybrid role with the post holder having to attend the office three days a week.
It would be advantageous for the candidate to have knowledge of void processes LBN’s housing stock, have proven administrative experience, ideally within housing, construction, or property services.
Please view JD
Closing date: 15th January 2026
Additional Information
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