What’s in it for you
?
1. Onsite parking for stress-free commuting
2. Company pension scheme
3. Career development in a supportive, inspiring environment
4. Working in a hospitality-led luxury setting, where your ideas and leadership are valued
Key Responsibilities:
As Guest Service Manager, you will:
5. Lead and continuously improve the guest journey, delivering personalised experiences
6. Ensure seamless coordination across Guest Services, Housekeeping, Restaurant and Kitchen, Spa, and other departments
7. Resolve guest concerns with professionalism, empathy, and urgency
8. Analyse guest feedback and implement improvements to maintain excellence
9. Inspire, mentor, and develop the Guest Services team to deliver exceptional service
10. Oversee operational and strategic functions across front- and back-of-house departments
11. Support financial operations including budgets, KPIs, and revenue optimisation
What we’re looking for:
We’re seeking a Guest Service Manager who can:
12. Lead by example with a guest-centric mindset
13. Deliver luxury hospitality experiences consistently
14. Motivate and develop teams to achieve operational excellence
15. Analyse data and guest feedback to drive continuous improvement
16. Collaborate across departments to ensure a seamless guest experience
If you’re looking for your next step as a Guest Service Manager in Lechlade, this is your chance to join a hospitality environment where leadership, innovation, and guest satisfaction are at the core. Apply now to make your mark in an inspiring setting.
Job Number │ GSM / INDFOH
Location │ Lechlade
Role │ Guest Service Manager
Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.