Overview
Our client is one of the UK's largest and most progressive and dynamic leisure operators. They are currently recruiting for a Membership Manager. Leading a busy team you will take an active lead in the growth of membership at their site, based in Moulton, Northamptonshire.
Responsibilities
* Provide a line manager role supporting the Membership Advisors to maximise opportunities and meet KPIs and targets.
* Meet with the team on a regular basis to monitor performance and ensure the team is supported in line with our spirit values.
* Manage the team with the philosophy that amily members everyones a member: focus on converting users to members and growing membership.
* Develop a high level of customer service and ensure excellence at all times.
* Empower the team to become subject matter experts with a supreme level of product knowledge on all aspects of the facilities and customers needs.
* Ensure administration and systems are kept up to date and compliant.
Your background
* The successful applicant will have experience of working within a membership management, sales manager, or consultant background.
* Excellent communication skills to liaise with external and internal customers and staff.
* Ability to demonstrate at interview excellent customer service skills and experience.
* Experience getting the best out of a team and motivating and driving a sales team to success.
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