Responsibilities
* Update internal systems with all sales progress activity, keeping all plot records up to date with accurate information.
* Liaise with internal stakeholders from site set up and manage the customer Database until site sales presence.
* Proactively communicate on a daily/weekly basis to the Sales & Marketing Director any issues with conveyancing and plot progression to ensure completions targets are achieved.
* Ensure new developments are set up with the legal teams in readiness for the first sales release.
* Obtain management proposals from the managing agents and set up the management companies.
* Ensure contracts are issued by solicitors within the agreed timescales and with the correct plans/information.
* Liaise with other Vistry departments to ensure enquires etc are responded to within a timely manner.
* Produce weekly sales progression tracker for sales team.
* Keep in touch with the sales team and the customer updating them on their purchase and advising them of actions they need to take.
* Liaise with mortgage lenders, solicitors, estate agents and other Vistry departments to deal with any issues that arise.
* Forecast expected exchanges, providing reasons for delays on overdue contracts to the business on a weekly basis.
* Generate general customer communications, e.g. pre-contract meeting letters, 35-day intention to complete letters, welcome letters.
* Complete extensive list of weekly and monthly KPI reports ensuring that the reports are completed in a timely and accurate manner.
* Progress the part exchange resales to exchange and legal completion. Liaise with solicitors, estate agents and our external team that help us in the delivery of part exchange.
* Present a positive image of Vistry through all dealings with purchasers.
* Perform general office administration tasks, as and when required, to meet the needs of the department.
* Ensure all relevant Standard Operating Procedures, sales and all other policies & procedures are understood and adhered to, and that mandatory training requirements are kept up to date.
* Implement Vistry's continuous drive to deliver excellent customer service by advocating the customer journey and consistently exceeding customer expectations.
* Assist with internal or external audit as required in line with Vistry Values of ICQ.
* Use Vistry systems to perform and execute your role requirement to drive excellence and ensure clarity of information records for business needs and demands.
* Conduct yourself with internal and external stakeholders as ambassadors of Vistry.
Skills and Qualifications
* Strong IT skills
* Experience with CRM systems
* A good understanding of building regulations and legal obligations
* Proficient with MS Office programmes, specifically Outlook, Word and Excel
* Proficient with Sales software e.g. Connections Database/COINs/Keys
* Excellent telephone manner and email etiquette
* Ability to deal with customers and stakeholders in a friendly and professional manner
* Able to effectively handle difficult situations
* Strong negotiation skills
* Able to work under pressure, prioritise and meet set deadlines
* Willing to be flexible in respect of day-to-day duties and hours worked
Desirable Qualifications
* 5 GCSEs/GCEs including Maths and English, or equivalent
* A Levels (or equivalent) in any discipline
* Relevant experience working for a residential housebuilder
* Legal Conveyancing knowledge
* Full driving license
Benefits
* Competitive basic salary and annual bonus
* Salary sacrifice car scheme available to all employees
* Mileage allowance
* Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service
* 2 Volunteering days per annum
* Private medical insurance, with employee paid cover
* Competitive pension scheme through salary sacrifice
* Life assurance at 4 x your annual salary
* Share save and share incentive schemes
* Employee rewards portal with many more benefits…
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