Commercial Account Manager
The following information aims to provide potential candidates with a better understanding of the requirements for this role.
London (Hybrid)
We’re looking for an experienced Account Manager who can sell a full range of hardware, software, and service solutions to both existing clients and new businesses — all while hitting key performance targets. You’ll identify market opportunities, prospect and engage new clients, develop compelling proposals, and manage the full sales cycle. Ideal candidates will be client-focused, relationship-driven, and strategic in identifying how our products and digital solutions can meet customer needs and drive growth.
Do you want to work in an agile company built on integrity, customer experience, and innovation — where you will be challenged, appreciated, and inspired? Come and join our top performers in providing high-quality intelligent workplace services and digital solutions to our customers.
We’re always on the lookout for talented people who share our values and work ethic to contribute to our ongoing success.
Our Vision & Values:
* Retain a minimum of 90% of our current customers
* Grow our digital solutions offerings by 40%
* Drive growth through expanding opportunities with existing clients and through new business
Key Responsibilities:
* Meet and exceed your gross profit (GP) target
* Manage an existing account base and bring your own book of business and contacts
* Identify new opportunities within existing clients, regionally and via digital solutions
* Source and win new business opportunities outside the current client base
* Work closely with clients to understand their needs and deliver tailored solutions
* Complete product and solution training to a high standard
* Conduct print and process audits where appropriate
* Lead regular performance review meetings with clients
* Collaborate with internal teams to ensure client satisfaction
* Build strong client relationships across all levels, from operations to the boardroom
* Work with Client Relationship Executives to deliver service and uncover opportunities
* Maintain and update client terrain maps to grow engagement
* Keep CRM and other internal systems up to date
* Prioritise competing demands to optimise company resources
* Contribute to developing innovative solutions and team plans
What You’ll Get:
* A “learning company” culture, including personal development opportunities ranging from lunch & learns to classes, conferences, and courses
* Monthly commission and annual bonus
* Annual incentive trip to exciting destinations such as Dubai, Iceland, and skiing locations
* 25 days of annual leave
* Company pension scheme
* Employee assistance programme
* Private medical health insurance
* Season ticket loan
* Kudos incentive rewards
* Learning & development support
* Buy/sell holiday scheme
* Trendy London office location
* Weekly fresh fruit
* Champagne & turkey at Christmas
Measurable Outputs:
* Achievement of 100% annual GP target
* Accurate and up-to-date CRM entries
* Positive Net Promoter Score (NPS) from your customer base
* Completion of all required training modules
* Meeting activity targets including virtual, in-person, and external client engagements
* Team collaboration and positive contributions to the working environment
What You’ll Bring:
* High ambition and self-drive
* Sales-oriented and target-focused mindset
* Ability to build and maintain a strong sales pipeline
* Outstanding customer service and relationship-building skills
* Proven sales, negotiation, and influencing experience
* Resilience in a fast-paced sales environment
* Experience in Managed Print Services and Digital Solutions
* A personal book of business and client contacts
* Willingness to learn — full training will be provided