Salary: £25,000 - 30,000 per year Requirements: Previous experience in IT or service desk support (1 years) Strong customer service skills with a user-focused approach Experience supporting Microsoft environments (e.g. Microsoft 365, Active Directory, Exchange, Intune) preferred Good understanding of PC, network environments, and common business applications Strong problem-solving and analytical skills Excellent communication skills, both written and verbal Responsibilities: Respond to support requests via phone and email, logging and tracking incidents in the IT service system. Diagnose issues, provide solutions, or escalate to third-party vendors and internal teams as needed. Support desktop environments, business systems, and user account management (Active Directory, Microsoft 365). Assist with system installations, configurations, and onsite support where required. Help with user acceptance testing, troubleshooting, and process improvements. Maintain accurate records of IT assets, software licenses, and documentation. Support training materials, system rollouts, integrations, and onboarding of new business units. Technologies: Active Directory Support Microsoft 365 Network Office 365 More: We are a growing organization operating across multiple business units, seeking a proactive and customer-focused 1st Line IT Support professional to join our Business Systems Support team. This role is central to ensuring the smooth operation of internal systems, with profit sharing opportunities, on-site parking, and a supportive team environment with development opportunities. last updated 18 week of 2026