Job Description
This is a key role within the Operational Admin team, supporting field teams, accounts, and other departments to keep processes running smoothly.
You’ll be responsible for managing timesheet administration with accuracy and efficiency, ensuring deadlines are met and colleagues receive the support they need.
Key Responsibilities
1. Process and validate engineers’ weekly timesheets using the Timesheet portal
2. Accurately record and calculate overtime and standby pay for monthly payroll
3. Collate and input data into reporting systems within required deadlines
4. Prepare and edit documents, correspondence, and reports for internal and external use
5. Coordinate and manage group mailboxes, ensuring timely responses
6. Escalate issues and follow up on outstanding requests within SLA agreements
7. Maintain a flexible and proactive approach to changing work priorities
Professional and Personal Competencies/Qualifications
8. Experience meeting customer and business KPIs and SLAs
9. Ability to manage fluctuating workloads and ensure adequate team coverage
10. Strong organisational skills with the ability to prioritise and meet deadlines
11. High accuracy, attention to detail, and problem-solving skills
12. Confident communicator with experience reporting data to clients and colleagues
13. Team-oriented, approachable, and collaborative
14. Proficient in Microsoft Excel and other Microsoft Office applications
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.