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Property Services Advisor - 12-month secondment, West Midlands
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Client:
Nationwide Building Society
Location:
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
2
Posted:
06.06.2025
Expiry Date:
21.07.2025
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Job Description:
As a Property Services Advisor, you will be the first point of contact for all property-related issues. You’ll provide solutions to property-related queries, triage and log faults, arrange engineer visits, and case manage ongoing issues to a suitable resolution. You’ll be part of our dedicated Property Performance Centre, working alongside other advisors, onsite engineering teams, and third-party suppliers.
This role is within the Workplace, Property & Colleague Engagement function, responsible for maintaining all of our admin and retail properties and providing a suitable workplace environment for our colleagues across the estate.
The role is within the Property Performance Centre, which aims to provide a safe and comfortable environment for colleagues and members, maintain our branch promise, and enhance the look and feel of our estate.
The working hours are 35 hours per week, with shift patterns Monday to Friday from:
* 08:00 – 15:30
* 09:00 – 16:30
* 10:30 – 18:00
* 11:30 – 19:00
Additionally, there is a rotational shift on Saturdays, working 08:00 – 15:30 every 6 weeks.
We offer hybrid working, supporting both in-office and home working, with at least two days per week based at our Swindon, Northampton, or Bournemouth office. Further details will be provided upon successful application.
Your responsibilities include answering calls, managing repairs, coordinating with the supply chain, and supporting regional colleagues with updates and solutions. You will manage workflows to ensure activities progress within timescales and find solutions for requests outside standard processes.
The ideal candidate will have:
* Telephony-based customer service experience
* Excellent communication skills
* IT literacy, including MS Office and Excel
* Ability to multitask
* Resilience and problem-solving skills
Our customer-first behaviours include:
* Feel what customers feel
* Say it straight
* Push for better
* Get it done
We encourage applicants to demonstrate how these behaviours resonate with their experience.
Nationwide is a mutual owned by its members, challenging the financial sector status quo, sharing profits, and prioritizing customer needs.
If inspired by fairer finances and making a meaningful impact, you are encouraged to apply by clicking the ‘Apply Now’ button, attaching your CV, and answering a few questions. We will contact all applicants after the closing date.
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