Choice Based Lettings Advisor (Housing), Ellesmere Port
Client: Cheshire West and Chester Council
Location: Ellesmere Port, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: d586d64f140e
Job Views: 5
Posted: 05.05.2025
Expiry Date: 19.06.2025
Job Description:
Are you a highly motivated individual, willing to learn and develop new skills within Housing, and excel in supporting customers and colleagues?
An excellent opportunity has arisen to join the Housing Team at Cheshire West and Chester Council as a Choice Based Lettings Advisor.
The Choice Based Lettings Officer works as part of a small team delivering the West Cheshire Homes service, which involves processing and verifying housing register applications, and providing housing advice to residents of Cheshire West who are in housing need.
The successful candidate will provide excellent customer care, including telephone, face-to-face, and web-based communication.
Cheshire West and Chester Council is a place where everyone can Thrive – through our core values of Teamwork, Honesty, Respect, Innovation, Value for Money, and Empowerment.
You will work within a busy and fast-paced service, providing a proactive service to individual customers requiring support with West Cheshire Homes applications or bidding activity, and answering inquiries related to West Cheshire Homes. The role is varied and requires someone who can quickly learn new processes and retain information.
Ideally, you will have experience managing a busy workload in a multi-disciplinary service and be highly proficient in using IT systems to input and manage customer information. The role requires excellent oral and written communication skills, and knowledge of housing/homelessness policies, statutory responsibilities, and general housing options information.
This role is primarily office-based but currently includes home working, meaning the role will be performed at the most effective locations and times, respecting the needs of the task, the customer, the individual, and the team.
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