Deputy General Manager
Birmingham
Salary: £50,000 per annum + SERVICE CHARGE
THE BRAND
At F1® Arcade, we’ve completely revolutionised the traditional arcade by creating the first-ever Formula 1 entertainment and hospitality concept with socialising at its core for fans and non-fans alike. F1® Arcade venues provide an immersive, state-of-the-art F1® racing simulation experience, gamified for a mass audience, with ‘best in class’ hospitality and exceptional venue design, all under one roof - for the ultimate night out in the fast lane…
We’re looking for a Deputy General Manager to join our team at our Birmingham location.
Key Responsibilities of the Deputy General Manager:
* Manage daily operations for both the reception and beverage departments, ensuring seamless integration and high-quality service across all guest touchpoints.
* Lead, mentor, and develop front-of-house and beverage teams, fostering a culture of excellence, accountability, and continuous improvement.
* Delivering exceptional guest experiences, with the ability to anticipate and address customer needs effectively.
* Overseeing daily operations for reception and beverage services, with a focus on process improvement and service excellence.
* Developing and executing strategic initiatives that drive revenue growth, enhance operational efficiency, and reinforce the brand’s reputation.
* Solid understanding of hospitality trends, particularly in reception and beverage operations, along with relevant industry certifications or training.
If you have experience in the below too that would be advantageous:
* Led large teams of 30+ on shift.
* Experience within experiential hospitality environments.
* Developed sales initiatives through to implementation.
* Managing budgets and forecasts.
What we can offer you:
* Great team discount of 50% off food & drink at any time for you and up to 3 friends.
* Complimentary off-peak racing for you and up to 3 friends.
* Paid volunteer days.
* Access to GP 24/7.
* Paid cash plans for dental, physio, mental health and optical subscription plans, and more up to the value of £1000.
* Enhanced maternity & paternity pay.
* Paid bereavement leave.
* Company sick pay scheme.
* Employee discount platform, including gym memberships and retail discounts.
* Financial wellbeing platform.
* Holiday entitlement of 28 days including bank holidays.
* Refer a friend scheme.
We are committed to creating a vibrant and dynamic environment where our team members can thrive. If you’re passionate about hospitality, gaming, and delivering top-notch guest experiences then the race is on, you in?