EMEA Client Relationship Manager page is loaded
EMEA Client Relationship Manager
Apply locations London time type Full time posted on Posted 23 Days Ago job requisition id R4019
The TP ICAP Group is a world leading provider of market infrastructure.
Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.
Through our people and technology, we connect clients to superior liquidity and data solutions.
The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform.
Founded in London in 1866, the Group operates from more than 60 offices in 27 countries. We are 5,200 people strong. We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist.
Role overview:
We are seeking an experienced and driven Client Relationship Manager to join our team. This role is responsible for cultivating and maintaining relationships with key decision makers at our client firms, focusing on specific delegated products across EMEA. Ideal candidates will have a background in Credit, FX or Equities, and demonstrate strong knowledge of interdealer broker markets.
Key responsibilities:
* Gather and objectively report client feedback (through agreed channels) on products and services, with particular attention to growth opportunities and white space areas
* Collaborate with Senior Managing Directors to agree on client targets, arrange and attend senior level client meeting and document action points
* Lead regular review meetings with traders, ensuring all feedback is promptly logged into SalesForce
* Gather and communicate client feedback for new product initiatives. Participate in working groups to ensure products and platforms are in line with client needs; and help clients connect to our platforms
* Partner with divisional SMD’s, IT and Marketing when launching product launches/campaigns
* Maintain accurate and up-to-date client and contact information in SalesForce, including any changes in roles and structures
* Track competitor activity and market share for designated products, escalating key issues to senior management
* Analyse Management Information to identify market/client gaps; propose action plans and timelines for business/technology growth initiatives
* Assist Senior Management with internal/external presentations and work on participate in specific regional and global projects as required
Experience / Competences
Essential
* Strong understanding of financial markets and the interdealer broking environment, including client base, trading venues and technology platforms
* Direct experience operating in financial markets, preferably in a trading floor environment
* Solid, demonstrable client facing experience, ideally with an existing network of institutional clients
* Excellent communication and interpersonal skills able to engage confidently at all organisational levels
* Strong stakeholder management and networking abilities
* Adaptability to different audiences and situations
* Analytical thinker able to identify, assess, and capitalise on growth opportunities
* Highly organised and adept with Microsoft Office (excel, PowerPoint) and Bloomberg
* Self starter with a high level of energy and drive for results
* Honest, ethical and aligned to company values
* Comfortable seeking out new business opportunities
Desired
* Pre-existing relationships with EMEA institutional clients
* Familiarity with SalesForce
Role Band & Level: Manager, 7
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Not The Perfect Fit?
Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us.
Company Statement
We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement.
Location
UK - 135 Bishopsgate - London
About Us
Connecting clients, communities and colleagues for sustainable growth
TP ICAP connects people, platforms, ideas, and insight across the world’s financial, energy and commodities markets. As a global leader in market infrastructure and data-led solutions, we enhance market access, increase efficiencies, and unlock possibilities.
Work with us
Joining TP ICAP puts you at the heart of markets that matter.
You’ll have the freedom to innovate and act on your initiative. We’ll train you and build your abilities in your specialist area, so that you can become an expert in your field. And all within a connected network that’s there to set you up for success.
More about us
TP ICAP Group is a collection of premium brands each with a distinct, client-focused offering. Underpinning and connecting these client-facing brands is the financial security, operational strength and know-how we have as a Group.
Connections are at the heart of what we do. We combine our people’s know-how with the latest technology to improve price discovery, trade execution and liquidity flow.
Connections create strength. Through them, we help our clients to manage risk, realise investment strategies and expand the scope for growth.
And connections act as a catalyst. Sparking richer solutions for our clients to break new ground, modernising markets for future performance, and creating dynamic careers for our people.
Our capacity to connect builds trust, supports communities and gives us the power to anticipate and respond to change, whatever direction the world takes. It’s what makes TP ICAP a mainstay in the global markets, now and in the future.
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