University Hospitals of North Midlands is currently unable to provide sponsorship for Band 2 and Band 3 roles. This is in accordance with UKVI guidelines and legislation, as these roles do not meet the skill nor salary threshold for sponsorship. If you hold a graduate visa, you are welcome to apply for this role however it is important to note that UHNM will be unable to offer sponsorship at the end of your graduate visa, you must also have at least six months until your graduate visa expires at the start of your employment for training and operational reasons. The post holder will be required to support the team of Medical Secretaries. They will undertake word processing as appropriate, distribute and file documents as and when required. The post holder will also answer telephone enquiries and assist the Medical Secretaries in the co-ordination of in-patient waiting lists. The post holder will take direction from the Medical Secretary Team Leader and Operational Services Manager for the day to day running of the service. The post holder will have work delegated to them by the Medical Secretary Team Leader. The post holder will be required to deal with internal and external telephone queries relating to general patient enquiries and queries pertaining to medical notes. The post holder will be required to locate and track case notes, process documents and notes of meetings and to support the specialty team in the delivery of inpatient waiting list management. The post holder will be expected to maintain good working relationships and work as an effective team member, to ensure their own work is of a high standard and to share the day to day workload of the specialty team. The post holder will follow office, departmental and secretarial practices to continually improve service delivery. The post holder may also be involved with the timely resolution of verbal complaints, as well as have involvement in the formal complaints process in line with the Trust’s Policy and Procedure for the Handling of Complaints. The post holder will be required to use a computer for a proportion of the day, have occasional indirect exposure to distressing or emotional circumstances and concentration would be required when on the telephone, inputting data and checking of work University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales. All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential. UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust. At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve. For further details / informal visits contact: Name: Jenny Plant Job title: Operational Services Manager Email address: jenny.plant@uhnm.nhs.uk Telephone number: 01782 679931