Job Description
General Manager
📍 Belfast (Hybrid working available)
💷 £41,511 - £44,711 per annum (normally appointed at start of scale)
🕓 Full-time, 35 hours per week
We're seeking a confident and highly organised professional to lead the development and delivery of business support services for our client in Belfast.
As General Manager, you'll play a pivotal role in driving operational excellence, strengthening client relationships, and growing our customer base. You'll oversee service delivery, manage a small team, and coordinate a trusted network of Associate Partners to ensure the highest standards of customer experience.
This is a fantastic opportunity for someone who combines operational rigour with strategic thinking - someone who can deliver both day-to-day service excellence and long-term business growth in a values-led environment.
Key Responsibilities
1. Oversee the day-to-day management and performance of business support and HR consultancy services.
2. Develop and implement efficient operational processes and service-level agreements to ensure excellent customer service.
3. Monitor key performance indicators (KPIs) and prepare reports to support management decision-making.