We are seeking a highly organised and proactive Integration Manager to oversee the seamless onboarding of new developments into our property management portfolio. This role is pivotal in ensuring a smooth transition from developer handover to full management, including coordinating snagging processes, engaging with customers, and maintaining high service standards.
Key Responsibilities
* Oversee the transition of new developments from the developer to the property management company.
* Ensure all contractual obligations related to the handover process are met.
* Conduction snagging inspections and work closely with developers to resolve defects.
* Maintain a comprehensive snagging tracker to ensure timely completion of remedial works.
* Liaise with internal teams to ensure properties meet quality standards before handover.
* Act as the main point of contact for residents during the onboarding phase.
* Organise and lead resident welcome meetings and information sessions.
* Address initial customer concerns and ensure a high level of satisfaction during the handover process.
Stakeholder Coordination
* Work closely with developers, contractors and internal teams to align expectations and timelines.
* Ensure smooth communication between all stakeholders to prevent delays and misunderstandings.
* Provide regular progress updates to senior management.
Compliance & Reporting
* Ensure all regulatory and compliance requirements are met during the handover process.
* Maintain detailed records of handovers, snagging issues and customer interactions.
* Generate reports and insights to improve future onboarding processes.
Qualifications & Experience
* 5 years + experience of residential property management.
* ATPI and expected to be working towards MTPI or other relevant qualifications.
* Knowledge of relevant legislation e.g. Landlord & Tenant Act, RICS Code etc.
* Strong experience of budget management, financial control and delivering cost efficiency.
* Good knowledge of building management and repair projects.
* Commercial acumen and negotiation experience.
* Ability to inspect properties and provide accurate specifications.
* Ability to assess quotations for minor works to ensure value for money and make recommendations for appointment of competent contractors.
* Practical attitude with ability to make decisions on best approach from a technical perspective.
* Excellent communication skills to include written and verbal presentations.
* Flexible approach to travel and working hours to accommodate customer meetings and out of hours rota.
* Experience of working in a fast-paced, customer-focused environment.
* Experience of mentoring and coaching for success.
* Experience in managing a team.
Fexco is an equal opportunities employer and is proud to foster a work environment where our people are supported and encouraged to be themselves. We welcome applicants of all backgrounds and sections of society and each application is given fair consideration.
Introducing the Fexco Property Services Group
The Group currently consists of multiple property management brands, delivering property management services to over 100,000 homes across England and Wales. Our colleagues work on customer and client facing roles, as well as many other varied roles and skillsets, in a diverse, growing, and dynamic organisation and sector. We operate from multiple office locations throughout the UK, and we are part of the multi‑national Fexco group, with products and services spanning multiple sectors and geographies internationally. For further information, please view our website: www.fexcopropertyservices.co.uk.
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