Strive are a UK wide Supply Chain & Logistics management recruiter. Please visit strive. co. uk for additional roles across engineering, production, warehouse & transport operations.
Customer Service Support Leader
Monday Friday 8.30am 5.00pm [8hr working day]
c£29k + Excellent Benefits inc Parking + Pension + Life Insurance + Prospects
Avonmouth BS11 9HS
Client Profile
Our client is a multi-site distribution company [technical products] who are now expanding abroad. The product range is vast & supplied via multi-channel routes to both domestic & business2business sectors This rapid growth has led to a variety of new roles including the need for more client support.
Role Summary
Customer Assistance: Respond to incoming customer inquiries promptly, efficiently, and courteously via phone, email.
Issue Resolution: Identify customer issues and concerns, troubleshoot problems, and guide customers through appropriate solutions. Utilise available resources and tools to resolve customer complaints.
Product/Service Knowledge: Develop a comprehensive understanding of the company's products.
Order Processing: Assist customers with order placement, tracking, cancellations, and modifications. Ensure that customers receive a smooth and seamless buying experience.
Up-Selling: Identify opportunities to promote additional products that will benefit the customer.
Professional Communication: Exhibit a friendly, empathetic, and professional communication style. Ensure that customers feel valued and respected throughout their interactions with the company.
Experience required?
The ideal candidate will have worked closely with clients in a fast-moving operation dealing with order queries, processing, cross-selling where needed. Therefore, customer service experience is an essential as is knowledge of MS Office packages & of course excellent communication skills.
This is a fantastic opportunity we look forward to your application.
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