Pay up to £46,547 plus 28.97% employer pension contributions, hybrid working, flexible hours and a great work‑life balance.
What skills, knowledge and experience will you need?
* Demonstrable ability to build strong relationships within a team and with stakeholders to ensure service outcomes are achieved.
* Evidence of successfully implementing improvement initiatives from a technical and process angle, with a passion for automation over manual interventions.
* Problem solving and systems thinking – proven ability to break down complex problems and think in terms of system architecture, with evidence of ability to resolve complex incidents across multiple systems.
* Previous experience managing technical application support, including understanding and exposure to the ITIL Service Management Framework to deliver a quality service.
You and your role
If you are passionate about keeping critical systems running smoothly and love solving complex problems, this could be the role for you. You will work with a mix of technologies – from Linux and Windows servers to cloud platforms and databases – ensuring our applications are reliable, secure and perform at their best. You will be the go‑to person when things go wrong, helping to fix issues, improve processes and support your colleagues. In an agile environment that uses ITIL and best practices, you will mentor others, drive improvements and collaborate with teams across DWP Digital to keep services running like clockwork.
Details. Wages. Perks.
Location
You will join us in one of our digital hubs in Blackpool or Newcastle, whichever is most convenient for you.
Hybrid Working
We work a hybrid model – spend time at home and time collaborating face‑to‑face in a hub.
Pay
Competitive pay of up to £46,547.
Pension
Brilliant civil service pension with employer contributions worth 28.97%, over £12,000 per year.
Holidays
Generous leave package starting at 26 days, rising to 31 days over time, plus up to 3 extra days off a month on flexitime.
Benefits
* Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100)
* Flexible working including flexible hours and flex‑friendly policies
* Time off volunteering and charitable giving
* Bring your authentic self to work with 'I Can Be Me in DWP'
* Discounts and savings on shopping, fun days out and more
* Interest‑free loans to buy a bike or a season ticket
* Professional development, coaching, mentoring and career progression opportunities
Process
Application and selection process: two stages – complete your application on Civil Service Jobs, and a single stage online interview. Click apply for more information and to start your application.
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