A great job opportunity has arisen for a Hire Controller to join our busy team located in our client's offices in Thurnscoe.The successful applicant will be working on one of our biggest and most important customer accounts and will be tasked with building strong internal and external relationships with a view to maximising business development opportunities.Key ResponsibilitiesDeliver service excellence through the management of your own case load of queries, exceptions and associated customer enquiries.Process on-hire and off-hire requests using our dedicated hire management system with a high level of accuracy.Maintain accurate records of customer activity, hire information, and system data.Prepare and issue hire quotations based on customer requirements.Expertly respond to calls and written communication in a variety of formats, including emails, ensuring a first-class customer experience.Coordinate with operational depots and the transport team to arrange equipment deliveries, collections, and exchanges.Liaise with internal teams to ensure orders are fulfilled correctly and on time.Assist with checking product availability and supporting stock control processes.Help to resolve any service issues or queries efficiently, escalating when required.What We're Looking ForExperience of working in a customer service roleKnowledge and experience of working in the hire sector is desirableComputer literate and competent with Microsoft Outlook, Excel and Word.Confident with strong communication skillsDriving licence preferableExcellent interpersonal skillsAbility to pick up new tasks quickly, follow procedures and help other team membersA well organised and methodical individual with excellent attention to detailAbility to build effective relationships with internal and external stakeholders and deliver a high level of customer serviceExcellent phone manner and the confidence to manage customer enquiries for hire and sale transactionsExperience of working in the hire industry is preferredGCSE level Maths and English (or equivalent) C or 3 or aboveWhat We Can Offer YouSalary sacrifice pension25 days holiday, plus bank holidaysAdditional holiday purchase schemeFree Tool HireLife Assurance cover 3x salaryShare save schemeEye care vouchersRecommend a friend schemeLearning & Development – commitment to upskilling and developing our people, structured in house training available alongside external training where requiredCycle to work schemeLong service recognitionMy Vp discounts – a variety of discounts and rewards on thousands of well-known brandsDiscounts on HP productsEE mobile contract discount offersGym discountsHealth Shield (discounted premiums on health care cash plan)Employee Assistance ProgrammeVirtual GP ServiceWill Writing & Funeral Concierge ServiceRegit Assist 24/7 accident helpline – free joiningA Little Bit About UsEstablished in 1954, Vp plc has evolved into a dynamic group of companies with expertise in equipment rental.Our organisation encompasses twelve prominent operating divisions: Airpac Rentals, Brandon Hire Station, Hire Station, MEP Hire, ESS, Groundforce, TPA, Torrent Trackside, CPH, Vp Rail, Vp RS and UK Forks.Across these divisions, we proudly provide an extensive range of specialist products and comprehensive services tailored to various industries.Our offerings cater to diverse sectors such as construction, civil engineering, rail, water, oil and gas, outdoor events, and housebuilding.With a rich history and a commitment to excellence, Vp plc is your trusted partner for all your equipment rental needs.Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.