KBR, Inc. Leatherhead, England, United Kingdom
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About KBR And The Project
KBR are a global technical solutions provider with 28,000 employees worldwide, operating in 34 countries and delivering to customers in 80 countries. KBR works collaboratively with its wide customer base to deliver solutions that strive to create a better, safer, and more sustainable world.
Our Estates Intelligence division specialises in enabling clients to make informed decisions about the operational and strategic management of their estates and asset portfolios, including the external supply chain retained to deliver asset management and maintenance services.
KBR has developed and implemented an innovative, cost‑effective solution for the strategic management of estates and facilities services. The Estates Intelligence model and our 6 A methodology—Aggregation, Automation, Asset Management, Assurance, Audit and Analytics—enable the strategic management of estates and facilities services, which is an evolving model in the FM market.
As part of the ongoing growth of its Estates Intelligence, KBR is actively recruiting to expand its team to deliver current and future public sector Estates Intelligence contracts.
About The Role
We are looking for an experienced client‑facing Release Manager to shape and manage Change and Release across Estates Intelligence to ensure stable, maintained, and secure systems. The role owns the Change and Release Management frameworks, processes, supporting tooling, and governance for technical changes (software, hardware, configuration changes). It coordinates change planning and approvals with our client(s) and third parties.
The role holder works with Project, Delivery, and BAU teams to apply Release Management principles, influencing delivery planning and approach to Release Management best practice. It also manages both internal and client‑facing projects, accountable for continual improvements to our Change Management and Release Management processes while aligning to client needs.
Ideal candidates have Change and Release Management experience, an IT projects delivery background, and experience managing technical change and delivering technical solutions, preferably in the public sector. Candidates should have a good understanding of ITIL Service Management (Change and Release Management), project delivery methodologies (Agile, Waterfall), and the Software Development Lifecycle.
Successful candidates will have excellent communication, influencing, and problem‑solving skills, and be able to manage stakeholder engagement at all levels.
Core Responsibilities
* Manage the Change Management governance and processes across internal technical changes and coordinate with the Data and Process Change Manager on Change alignment.
* Own the Change Management Framework, maintaining it through continuous improvement to align with changing origination and client needs, and support improvements for stable, maintained, and secure systems.
* Engage with internal and external stakeholders (client(s) and third parties) to ensure adherence to the Change Management framework, coordinate change preparation, planning and approvals (excluding Data and Process changes).
* Provide governance for technical change, ensuring traceability, transparency, audit and reporting of changes, and performance compliance with the process.
* Provide Release Management expertise to Project, Delivery and BAU teams, influencing them to apply Release Management principles and best practice.
* Collaborate with cross‑functional teams (development, operations, business stakeholders, third‑party vendors) to ensure successful Change execution.
* Establish priorities for task completion, supervise and manage the input of others, ensuring compliance with policies, procedures and business strategy.
* Manage a variety of small and medium projects, often in parallel, and support large projects.
* Coordinate activities required to deliver the annual systems maintenance plan for clients, ensuring stable, maintained and secure systems.
* Ensure compliance with contractual obligations, industry regulations and business policies while continuously seeking process improvements.
* Lead change and release lessons‑learned initiatives to drive continuous improvement and innovation.
Essential Qualifications
* Recognised ITIL certifications, including Change and Release Management.
* 5+ years of Service Management experience, focusing on leadership of Change and Release Management across technical change areas and teams.
* Experience working with Service Management delivery teams and project delivery teams to ensure adherence to Change Management Frameworks.
* Capability to define and adapt ITIL frameworks to varying environments and apply them in complex multi‑partner environments.
* Experience working with technical delivery teams and project teams to adopt Release Management principles, influencing planning, scheduling and deployment of changes for stable, maintained and secure systems.
* Capability to build delivery project plans, identify resource requirements, key tasks and apply project delivery methodology, tooling and artefacts (scope, change management, governance, RAID).
* Experience managing IT Service Management and Service Delivery Projects with internal teams, third‑party clients and vendors.
* Proficiency in Service Management tooling (Jira, etc.) and project planning and delivery tooling (Jira, Microsoft Project, SmartSheet).
* Knowledge and experience of Public Sector technology programmes.
* Experience working with operational teams in demanding, delivery‑focused environments.
* Capable of using initiative while understanding tolerances and boundaries that necessitate escalation.
* Excellent stakeholder management, interpersonal and client relationship skills, with a demonstrated ability to manage expectations and deliver high‑quality results in a highly visible client‑facing role.
* Able to build collaborative and productive relationships with vendors, clients and internal technical resources.
* Capability at running effective Service Management governance with both internal and external stakeholders.
* Analytical skills to break down complex scopes, arrange them logically, identify dependencies, constraints and opportunities.
* Strong written, oral and presentational communication skills enabling effective communication with internal and external stakeholders.
* Good knowledge of IT systems, general software development and hardware architecture, enabling the explanation of how systems work, especially to non‑IT audiences.
Desirable Qualifications
* An undergraduate degree in Computer Science, Information Technology, or related field.
* Knowledge of Project Management frameworks such as PRINCE2, MSP, Scrum Master, Agile.
* Full UK driving licence (plus own transport).
* Experience preparing and delivering presentations to internal and external stakeholders.
* Experience collaborating in a MS Teams environment.
* Experience delivering Service Management to or for public sector clients.
* Experience delivering Service Management in a cloud environment.
* Experience delivering Service Management in a secure environment (Official‑Sensitive or higher).
The role is hybrid and operates agile working practices, with a requirement to regularly attend Leatherhead HQ and occasional travel to Swindon National Service Hub and client sites (typically London).
Job Details
* Seniority level: Mid‑Senior level
* Employment type: Full time
* Job function: Information Technology
* Industry: IT Services and IT Consulting
Benefits
We Deliver — Together.
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