Role
After Sales Customer Advisor – join our friendly and dynamic team in Cornwall. You will be part of a trusted, family-run business with deep Cornish roots, committed to delivering exceptional customer experiences and supporting our people to reach their full potential. You\'ll play a key role in ensuring every customer receives the outstanding service Toyota is known for. You\'ll assist customers in person, online, and over the phone—handling service, MOT and repair bookings, creating estimates and invoices, and liaising with internal teams to deliver a smooth, professional experience from start to finish. This is a fantastic opportunity for someone with strong vehicle knowledge, great organisational skills, and a genuine passion for customer care.
Key Responsibilities
* Be the friendly expert customers turn to for advice and guidance on all things vehicle-related.
* Deliver exceptional service across every channel - face-to-face, over the phone, or online.
* Take charge of service, MOT, and repair bookings, ensuring the customer journey runs smoothly.
* Get hands-on with vehicle imaging to support accurate and efficient bodyshop estimates.
* Create and process customer invoices with precision and a personal touch.
* Collaborate with in-house teams to ensure a consistent, first-class customer experience.
About You
* Strong, practical knowledge of vehicles and their components.
* Highly organised with the ability to plan, prioritise, and meet deadlines.
* Quick to grasp new information and deliver thoughtful, informed responses.
* Exceptional attention to detail to ensure accurate and high-quality work.
* Confident using computers and web-based systems.
* Full, clean driving licence (essential).
What’s On Offer
* Starting salary from £32,500 plus Bonus with OTE up to £37,500
* Plus Benefits including Pension, Customer Satisfaction Bonus, ongoing training and development
* Full-time – Permanent
* Competitive basic salary and generous bonus scheme
* On-site parking and staff discounts
Ready to join the largest car company in the world? Apply here for a fast-track path to the Hiring Team.
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