Job description
We have an exciting and rare opportunity to join us as a Registration Officer/Deputy Registrar!
This is a part‑time, permanent role based at the Register Office in Maidenhead, with a salary of £24,895 to £28,132 per annum (£14,130‑£15,967 per annum pro rata based on 21 hours a week).
About us
The Royal Borough of Windsor and Maidenhead (RBWM) is set in the wider county of Berkshire, one of the most economically productive and innovative areas of the country. The borough council – a unitary authority – takes pride in its exceptional team of dedicated professionals who are passionate about providing quality services to the community. RBWM is a unique borough, with huge opportunity given its proximity to London and expanding business sectors, as well as being a major cultural and tourism area which includes international attractions such as Windsor Castle, Legoland and Ascot Racecourse.
Given our Royal connections, the eyes of the world are often on us and we continue to rise to the challenge.
This is an excellent opportunity for an enthusiastic registrar to join our Register Office team.
The Role
This is your chance to play a vital role in supporting people through some of life’s most significant moments. As part of our small, dedicated team, you’ll deliver both statutory and non‑statutory registration services with professionalism and care. Based primarily at the Maidenhead Register Office, you may also work from our Windsor satellite office and travel to licensed venues across the borough to conduct marriage and civil partnership ceremonies.
In this role, you’ll guide and support customers during key life events—registering births, deaths, and marriages, and conducting ceremonies in line with current legislation and best practice.
Your role will involve
* Managing administration and bookings for all register office functions, ensuring the delivery of both statutory and non‑statutory services.
* Registering births, deaths, and marriages, as well as processing notices of marriage and civil partnership.
* Conducting and registering marriage, civil partnership, and British citizenship ceremonies across the borough, in full compliance with legislative requirements and best practice standards.
What we are looking for
* Excellent numeracy, literacy, and digital skills to manage detailed processes with confidence.
* Outstanding communication abilities across face‑to‑face, telephone, and online interactions.
* Strong organisational skills with the ability to prioritise effectively in a busy environment.
* Meticulous attention to detail, ensuring accuracy in every aspect of the role.
* Proven administrative experience, ideally in a customer‑focused setting.
* Capacity to learn and apply complex legal procedures with precision and professionalism.
* A compassionate, customer‑first approach, often in sensitive and emotional situations.
* Experience in registration would be an advantage, but not essential as training can be given to the right candidate.
What we offer
* 32 days annual leave plus bank holidays.
* Local Government Pension Scheme.
* Opportunity for additional contract in the ceremonies team on weekends/non‑contracted days.
* Free employee parking close to the office.
* Generous Local Government Pension scheme includes life cover (3 times annual salary) and an Additional Voluntary Contribution (AVC) scheme to enhance your pension provision.
* Give As You Earn scheme.
* Instant Reward Scheme to recognise and reward innovative achievement.
* Employee Assistance Programme providing counselling, advice and information.
* Access to discounts and deals with hundreds of retailers, including discounted gym memberships and travel deals.
RBWM values a collaborative and inclusive work environment, fostering creativity and innovation in all aspects of its operations. As an equal‑opportunities employer, we encourage applications from all, as we believe diverse talent makes us stronger.
We welcome applications from people with disabilities, current or former armed forces members, or those who have been part of a formal care system up to the age of 25. You will be guaranteed an interview, should you meet the minimum requirements for the role.
Interview dates: Week commencing 8th January 2026.
If you wish to discuss this position informally, please contact Andrea O’Brien or Vivienne Webster, Registration Service Managers, at superintendent.registrar@rbwm.gov.uk.
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