Reservations Manager – Central London, Luxury restaurant in London - £45,000
Location: Central London
Salary: Up to £48,000
COREcruitment are working with a luxury restaurant in Mayfair who are looking for an experienced and highly organised Reservations Manager to lead and manage a dynamic reservations team within a high-end hospitality setting. This role requires a strong leader with a deep understanding of luxury dining, exceptional customer service standards, and the ability to maximise revenue through strategic reservation management.
Key Responsibilities:
1. Reservations & Guest Experience:
Oversee the day-to-day operations of the reservations department, ensuring seamless booking management.
Manage and optimise table allocations to maximise revenue and guest experience.
Provide a luxury, personalised booking experience for VIPs, high-net-worth individuals, and special requests.
Monitor and maintain high standards of customer service, ensuring all guests receive a warm and professional experience from the first point of contact.
2. Team Leadership & Operations:
Lead, train, and develop the reservations team, ensuring a knowledgeable and motivated workforce.
Implement and maintain best practices for reservation handling, including response times and guest follow-ups.
Work closely with the marketing, events, and operations teams to ensure seamless communication and execution of special bookings, private dining, and exclusive experiences.
Handle escalated guest inquiries, complaints, and last-minute requests with professionalism and efficiency.
3. Revenue & Performance Management:
Monitor daily, weekly, and monthly reservation trends, providing insights and recommendations to optimise table occupancy and revenue.
Oversee and manage booking platforms, CRM systems, and reservation software to ensure accuracy and efficiency.
Collaborate with the finance and operations teams to ensure revenue targets and KPIs are met.
About you:
1. Proven experience (3+ years) as a Head of Reservations / Reservations Manager in a luxury hospitality or fine dining environment.
2. Strong knowledge of reservation systems (e.g., SevenRooms, OpenTable, ResDiary).
3. Exceptional leadership and team management skills.
4. A natural ability to deliver exceptional customer service with a warm, professional, and discreet approach.
5. Experience handling high-profile clientele and VIP reservations.
6. Strong organisational skills with the ability to prioritise and multitask in a fast-paced setting.
7. Ability to work flexible hours, including evenings, weekends, and holidays as required.
If this role aligns with your skills and ambitions, please apply today or send your CV to
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