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1. Full-time, permanent position with a leading UK cash infrastructure provider
* Remote-based role with nationwide client interaction
* Opportunity to build relationships with key Financial Institution partners
* Inclusive, supportive, and collaborative working culture
* Competitive salary of £27,000
Customer Success Manager
The Role:
An exciting opportunity has arisen for a Customer Success Manager within the Commercial Department of a UK-based company specialising in the supply, installation, and servicing of ATMs and cash-management solutions. As a Customer Success Manager, you'll play a vital role in ensuring that key Financial Institution partners receive exceptional service and consistent operational support.
You'll be the first point of contact for day-to-day account management, coordinating with internal teams to maintain smooth delivery and uphold service standards. The position suits someone highly organised, confident in a client-facing capacity, and motivated to identify opportunities for improvement and growth.
Responsibilities:
* Act as the main contact for Business As Usual (BAU) activities across multiple Financial Institution accounts.
* Build and maintain strong client relationships, ensuring queries and requests are managed effectively.
* Collaborate with internal departments to maintain service levels and ensure operational efficiency.
* Lead or support regular client service reviews and ensure accurate, timely reporting of management information.
* Analyse internal data to identify trends, process improvements, and potential revenue opportunities.
* Represent the voice of the customer, ensuring client feedback is championed within the organisation.
Requirements:
To be considered for the Customer Success Manager role, you will need:
* Previous experience in a customer-facing or operational role.
* Strong communication and interpersonal skills, with a professional and approachable manner.
* Excellent organisational and problem-solving abilities.
* A proactive and collaborative mindset, capable of managing priorities independently.
The Culture:
You'll be joining a team that values inclusivity, teamwork, and professional development. This company prides itself on maintaining a supportive environment where individuals can thrive and make a real impact on customer experience.
The Package for Customer Success Manager:
* £27,000 basic salary
* Full-time, permanent position
* Remote working arrangement
* Supportive, people-focused culture
If you're ready to step into a pivotal role where you can influence customer satisfaction and operational success, apply now to become the next Customer Success Manager