Care Coordinator (Domiciliary Care) — Office & Community-Based (Full Time) Chenai Holistic Home Care is looking for a Care Coordinator to join our local team and help us deliver safe, reliable, person-centred home care. If you’re organised, calm under pressure, and you care about doing things properly, we’d love to hear from you. About the role As our Care Coordinator, you’ll be the hub of daily care delivery— rostering visits, supporting care staff, liaising with health and social care professionals, and keeping real-time oversight of calls and records using CM2000. This is a hands-on role where your attention to detail makes a real difference to people’s lives. What you’ll be doing Building accurate rotas and allocating visits in line with care plans, risk assessments, continuity and preferences Monitoring calls on CM2000 and responding quickly to missed, late or short calls Coordinating same-day cover for sickness and emergencies and communicating changes clearly Checking daily care logs and medication records/MARs, escalating issues immediately Supporting quality and compliance through record checks, spot checks and staff supervision Liaising with GPs, District Nurses, pharmacies, social workers and Local Authority teams Escalating safeguarding concerns promptly and following local procedures Helping with assessments, care plan updates, reviews and “settling-in” checks for new packages Hours & location Full time Office and community-based Includes participation in an on-call rota What we’re looking for (essential) Experience coordinating domiciliary/home care (or a similar operational role) Confident IT skills (Microsoft 365 e-rostering/e-call monitoring systems such as CM2000) Knowledge of CQC Fundamental Standards / relevant domiciliary care requirements Strong organisation, communication and time-management—able to work under pressure Full UK driving licence and able to travel locally Desirable (nice to have) NVQ/QCF Level 2 in Health & Social Care Experience supervising staff and completing spot checks/supervisions Why join Chenai Holistic Home Care? You’ll be joining a supportive team built around our values of Care, Respect, Trust, Quality and Teamwork—where doing the right thing for clients and colleagues matters every day. How to apply Send your CV and a short note on why you’re a good fit for the role to: Ellie Bostock at ellie.bostock@chhca.co.uk The Benefits: 40 hours per week generous on-call payments 28 days paid leave. (including Bank Holiday) Work Mobile Work Laptop Excellent Pension Scheme Company Car Available (preferred own car) Training Provided – Ongoing Training Support