Clinic Manager – Ophthalmology Provider – London
Location: London
Salary: Up to £50,000 + Bonus & Benefits
Hours: Full-Time (40 hours per week, including weekends)
Compass Associates are delighted to be partnering with a market-leading provider of specialist eye care and elective healthcare services to recruit a Clinic Manager for a flagship, high-volume Clinic in London.
This is a unique opportunity to lead a multi-functional, premium clinical and retail environment, delivering a blend of surgical services and high-end optical care. The organisation continues to invest heavily in its people, technology, and patient experience, and is seeking a commercially astute leader to drive performance at one of its key locations.+
The Role
As Clinic Manager, you will take full ownership of both the commercial and operational performance of a busy, established clinic offering laser eye surgery, lens replacement, cataract services, and optical retail.
You will lead a diverse team including patient advisors, optometrists, and front-of-house staff, ensuring the delivery of an exceptional patient journey while consistently achieving key commercial targets.
This is a high-impact, visible leadership role where success is driven by your ability to influence performance, improve conversion, and create a high-performing team culture.
Key Responsibilities
* Drive overall clinic performance, with a strong focus on revenue, conversion rates, and patient journey optimisation
* Lead, coach, and develop a multidisciplinary team, creating a high-performance and accountable culture
* Oversee daily operations, ensuring efficient diary management and clinic flow
* Monitor and improve key KPIs including:
* Consultation attendance rates
* Booking conversion rates
* Average order value
* Surgical bookings and revenue
* Support the patient consultation journey, ensuring patients are fully informed and confident in their treatment decisions
* Maintain exceptional standards across the clinic environment, reflecting a premium healthcare offering
* Take ownership of recruitment, onboarding, and ongoing development of team members
The Environment
This flagship site offers a full range of advanced procedures, combining surgical treatments with a strong retail offering. The clinic operates at high volume and requires a manager who is confident working in a fast-paced, target-driven setting.
You will be leading a relatively young and energetic team, so strong leadership presence, maturity, and the ability to develop others is essential.
About You
* Proven management experience within optical, healthcare, dental, or high-end/luxury retail environments
* Strong commercial awareness, with experience delivering against KPIs and revenue targets
* A confident leader with a track record of developing teams and improving performance
* Comfortable working in a target-driven, consultative sales environment
* Excellent communication skills, with the ability to influence both patients and colleagues
* Highly organised, adaptable, and able to thrive in a fast-paced setting
Optical experience is advantageous but not essential — full training will be provided.
What’s in it for You
* Salary up to £50,000 plus performance-related bonus
* Clear progression opportunities within a growing, national organisation
* Access to industry-leading training and development
* Modern, technology-driven working environment
* Staff benefits including discounts on treatments and products
Additional Information
* Full-time position (40 hours per week)
* Flexibility required, including evenings and regular weekend working
* Interview process will include a screening stage followed by two-stage interviews, including a face-to-face meeting
This is an excellent opportunity for an ambitious and commercially driven manager to step into a high-profile clinic and make a measurable impact within a forward-thinking healthcare organisation.
Interview process
The process is quick and flexible, with virtual interviews available via Teams or in-person if local. Expect a two-stage, informal discussion focusing on your clinical experience and ambitions, with the opportunity to visit the branch before joining.
Referrals
We offer a £500 voucher for every successful recommendation or referral.
Interested?
If you’re Interested, we’d love to hear from you. Please send over a CV to the below:
Ben Warnes
07908 224 207
bwarnes@compassltd.co.uk