The purpose of the role is to provide a professional, efficient and friendly service ensuring that all telephone calls received to the department are answered, dealt with or directed within a timely manner. Communication is key in this busy role as you'll need to liaise with secretarial staff, clinicians and other departments within the Trust to ensure that all patient queries are resolved effectively.
Responsibilities include:
* Supervising the team on a daily basis, ensuring that any problems are dealt with efficiently and effectively.
* Deputising for the Deputy Team Leader and cross covering where required, and supporting the planning/implementation of rotas.
* Ensuring the provision of medical records and pulling patients' notes from any location, and ensuring all filing is up to date in the patients notes ready for when they attend clinic.
* Ensuring that scanned in paperwork is filed in notes or retained in line with local and Trust policies and procedures.
* Using the Trust IT systems to undertake various tasks, including VR letters, Netcall, and making outpatient appointments.
* Acting as the first point of contact for all patients and visitors, both in person and on the telephone, and dealing with queries using own initiative and taking appropriate action.
* Working as part of the receptionist team, ensuring effective communication with colleagues at all times and showing flexibility in covering colleagues during periods of annual leave and sickness as required.
* Assisting teams with packaging, addressing and sending outgoing post.
* Using the hospital computer systems to carry out duties after training.
* Any other duties as instructed by the Team Leader.
We are looking for an enthusiastic, motivated and well-presented individual to join our Front Office team. If you would like to make a positive contribution to a patient's care experience and are a good communicator with excellent interpersonal skills, enthusiastic and adaptable, then we would like to hear from you.
In return, we expect you to be motivated and hard working with a positive approach to providing excellent customer service with a desire to make a patient's care experience the best it can possibly be. You will need to have a flexible approach to work, be highly organised, enjoy working individually as well as part of a larger team and have good keyboarding skills.
Requirements:
* Educated to GCSE level or equivalent.
* Previous Experience working as part of a team.
* Previous experience working in NHS or clerical/customer service post.
* Excellent patient/customer service skills especially via telephone.
* Flexible approach to work.
Desirable criteria:
* Proven ability to use computer/keyboard.
* Knowledge of EPR.
* Ability to work under pressure and prioritise workload.
* Capable of working with minimum supervision.
* Able to communicate with a wide range of people.
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country, providing a wide range of general and specialist clinical services and is a base for medical education, training and research.
Benefits include:
* Generous annual leave entitlement - 27 days (plus Bank Holidays) on joining the Trust which increases with length in service.
* Flexible working (standard hours of work between 8.00 - 6.00 Mon - Fri, no weekend or bank holiday working required).
* Working from Home options (on a rota basis, once fully trained).
* Modern working environment.
* NHS discounts across varied businesses.
* Continued professional development opportunities.
The Trust is committed to equality, diversity and inclusion, and welcomes applications from all sections of the community. We are an Equal Opportunities Employer and operate a No Smoking Policy.
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