Retail Operations Manager
Are you truly ready to lead and inspire multiple store teams in a fast-paced, ever-changing retail environment?
Can you confidently take full ownership of financial performance while ensuring every store meets the highest standards of safety and service?
Do you have the resilience, drive, and leadership to make a real impact from day one?
We are seeking a dynamic and experienced Retail Operations Manager to oversee the day-to-day performance of multiple convenience retail sites. This is a field-based role requiring a hands-on leader with a passion for retail excellence, team development, and operational efficiency. You’ll thrive in a demanding, fast-paced environment, where no two days are the same — driving commercial performance, leading high-performing teams, and ensuring the highest operational and safety standards across your area.
Key Responsibilities:
* Lead and support a portfolio of convenience retail sites to deliver operational excellence.
* Coach, mentor, and develop Store Managers to achieve KPIs and growth targets.
* Take full ownership of store P&L, budgets, and financial reporting, ensuring profitability across the area.
* Monitor compliance with food safety, health & safety regulations, and licensing requirements.
* Conduct regular site visits and audits to ensure consistent standards across all stores.
* Support the rollout of new initiatives, promotional activity, and operational changes.
* Provide guidance on HR-related issues including performance management, recruitment, and employee relations.
* Collaborate with cross-functional teams including HR, finance, and marketing to deliver strategic objectives.
What we are looking for?
* Proven multi-site retail management experience, ideally within convenience or food retail.
* Strong understanding of food safety, health & safety, and compliance regulations.
* Demonstrated ability to manage store-level P&Ls and budgets effectively.
* Field-based management experience with the ability to travel regularly.
* Confident and effective leader with excellent people management skills.
* HR experience is highly desirable (e.g., recruitment, disciplinary, absence management).
* Results-driven, commercially astute, and highly organized.
What We Offer
* A fast-paced and supportive working environment
* Competitive salary and performance-based bonuses
* Company vehicle, laptop and phone
* Ongoing professional development opportunities
* Employee discount and other benefits
Salary circa £40-45k
For more information, please contact Alice Redmond today.