Overview
Our Planned Investment Delivery teams deliver a cyclical programme of improvements that enhance the quality and safety of our residents’ homes. We are expanding our Planned Investment Resident Liaison Officer team and have a new opportunity for a full‑time, permanent Project Delivery Resident Liaison Officer covering the Yorkshire, Derbyshire & Nottinghamshire region.
Responsibilities
* Build strong, positive relationships with residents and ensure they are consulted on planned investment works that will improve their homes.
* Organise and attend resident meetings and drop‑in surgeries, clearly communicating the scope, timing and impact of works.
* Work closely with resident groups and colleagues across Guinness to listen to residents’ views, address concerns and keep all stakeholders informed throughout individual projects and the broader programme for your region.
* Drive high levels of resident satisfaction and identify areas for improvement.
Qualifications and Experience
Essential Skills & Experience
* Proven experience of delivering proactive, high‑quality customer service.
* Strong ability to communicate clearly, influence positively and negotiate effectively with both internal and external stakeholders.
* Capacity to work under pressure, manage competing priorities and meet deadlines.
* Experience of dealing effectively with complaints and customer feedback.
* Sound understanding of social housing legislation and tenancy management.
* Experience of working collaboratively with customer groups, panels or external agencies to develop and embed best practice, ideally within a registered social landlord or similar organisation.
* Good working knowledge of Microsoft Office.
Desirable Skills & Experience
* Understanding of property improvement and investment programmes.
* Experience of supporting residents through planned programmes.
Essential Qualifications
* Educated to GCSE Level (or equivalent).
* CIH Level 3 in Housing (desirable).
#J-18808-Ljbffr