THE BAMFORD COLLECTION IS A GROUP OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING AND NURTURING PEOPLE AND PLANET.
Bamford is a philosophy rather than a seasonal fashion label. It began with the passionate convictions of our founder Carole Bamford to make natural products using the best artisans from around the world. Bamford was founded on the belief that we need to be mindful of our connection to the earth – to live consciously, respect nature's resources and the land that provides for us. We believe in the need to nurture body, mind and spirit in tandem – to feel well and to feel happy the three need to be aligned and in harmony.
ABOUT THE ROLE
Set within 3,500 acres of organic farmland in the Cotswolds, The Club by Bamford is a sanctuary dedicated to 360º wellness — bringing together health, fitness, and holistic wellbeing under one roof.
Our world-class facilities include a state-of-the-art gym, cryotherapy chamber, steam and sauna suites, plunge pool, a stunning 25-metre swimming pool, and welcoming club spaces. Members also enjoy access to an inspiring calendar of exclusive events, led by expert instructors and wellness practitioners.
More than just a place for our members to recharge, The Club is also an extraordinary place to work.
We are now seeking an experienced and dynamic Head of Membership to join our team and help shape the future of our growing community.
Fulltime, 40 hours including weekends.
Competitive salary.
RESPONSIBILITIES
* Membership Strategy & Growth
Develop and deliver the membership strategy, ensuring the club attracts, retains, and nurtures a diverse and engaged community.
* Member Experience
Ensure every member enjoys a seamless, personalised, and premium experience — from first enquiry to long-term engagement.
* Community Building
Foster meaningful connections between members, creating opportunities for networking, collaboration, and shared wellness experiences.
* Engagement & Retention
Design and oversee programmes, events, and communications that enhance member satisfaction, loyalty, and participation.
* Sales & Recruitment
Lead the membership sales process, from handling enquiries and tours to onboarding new members with care and professionalism.
* Data & Insights
Monitor membership trends, feedback, and analytics to inform decisions and continuously improve the member journey.
* Team Leadership
Guide and inspire the membership team, ensuring high standards of service and alignment with the club's values and ethos.
* Collaboration
Work closely with wellness, F&B, events, and operations teams to create a consistent and elevated member experience across all touchpoints.
* Brand Representation
Act as an ambassador for the Bamford club, representing our values both internally and externally.
SKILLS YOU WILL BRING
* Proven experience in membership management, luxury hospitality, private clubs, or premium lifestyle brands.
* A natural people-person with exceptional interpersonal and relationship-building skills.
* Strong commercial acumen with experience in driving sales and retention.
* Excellent organisational skills with the ability to manage multiple projects and priorities.
* A confident communicator with polished presentation skills, both written and verbal.
* Creative mindset with the ability to design engaging membership experiences and community initiatives.
* Comfortable working with CRM systems and using data to inform decisions.
* Passion for wellness, hospitality, and delivering premium experiences.
* Inspirational leadership skills with the ability to motivate and support a team.
* Flexibility to work weekends and holidays as required.
PERKS & BENEFITS
Discounts: We offer a range of discounts on our products, treatments, and dining experiences from day one.
Volunteering Days: Employees are offered one paid day per year to volunteer with a charity of their choice.
Private Medical: We offer subsidised private medical insurance through Bupa.
Pension Scheme: Pay up to 9% of your salary into your pension each month; we contribute up to 4.5%.
Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary.
Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.