HCS Call Centre Administrative Assistant
Join to apply for the HCS Call Centre Administrative Assistant role at NWSSP Legal & Risk Services
HCS Call Centre Administrative Assistant
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Join to apply for the HCS Call Centre Administrative Assistant role at NWSSP Legal & Risk Services
If you are looking to join NWSSP, please see the additional information below that may be of interest to you: -
Our “Benefits” video has been created to highlight and showcase some of the benefits of working for the NHS and NWSSP:- https://youtu.be/zX3x046SDhg
The “Tops Tips – Be Yourself” video has been designed to support candidates applying for roles with NWSSP. We have outlined 8 key steps to help candidates articulate their capabilities and experience when completing applications with NWSSP. https://youtu.be/qe3ibY8b6m4
Applicants are invited to apply in Welsh. Any application submitted in Welsh will not be treated less favourably than an application made in English
Please be advised that there is a temporary top up for Bands 2 and 3 to reflect the incorporation of the top up to the living wage of £12.60 per hour - £24,638 per annum.
This temporary top up will be in place until the annual pay uplift for 2025/26 is confirmed
Job Overview
To be responsible for call centre support with call answering, and data entry for transport requests.
The post holder will also provide basic administrative support to the Local Health Courier Services (HCS) function ensuring that an efficient and professional service is provided at all times.
Working in line with standard operating procedures, the post holder will undertake basic administrative duties and provide data entry support to fleet and transport scheduling systems on behalf of HCS.
Main duties of the job
The NWSSP Health Courier Service (HCS) has a vacancy for a Call Centre Administrative Assistant at our base in Newport on a permanent basis. The role will require a dynamic, forward thinking individual to work in a busy call centre environment. Duties will include contacting customers by email and telephone to inform them of their expected delivery time, entering information onto our logistics planning system and allocating journeys via electronic means and other administrative duties.
The HCS provides the transportation of non-patient items including pathology, medical equipment, medical records, blood and associated blood products etc. This is an exciting opportunity to join a committed developing team.
The ability to speak Welsh or the commitment to learn Welsh is essential for this post; Welsh and/or English speakers are equally welcome to apply.
Working for our organisation
We have high standards and expect everyone to embrace our values of Listening & Learning, Working Together, Taking Responsibility & Innovating, whilst ensuring trust, honesty and compassion are implicit in everything that we do. We are adaptable, agile and flexible and pride ourselves on being a learning organisation - one where it is safe to make mistakes, where blame is replaced by opportunity, learning and improvement. Innovation is built into everything that we do. We recognise our people regularly and have an Appreciation Station, to encourage staff to applaud exemplary behaviour in one another, alongside an Annual Staff Recognition Award ceremony aligned to our values. We respect and value our people and strive for a culture of compassion and inclusivity. We are a bilingual organisation, and we have a team of Change Champions who advocate ‘This is Our NWSSP’ our principal change programme. Similarly, PROUD is our new staff network welcoming LGBT+ colleagues and allies to come together in a safe space for discussions, event planning and the opportunity to build supportive networks. We have a comprehensive benefits package where there is something for everyone, supporting health, engagement and wellbeing and includes an Employee Assistance Programme. We have over 30 Mental Health First Aiders and work in partnership with local and national organisations to ensure the well-being and resilience of our people.
Detailed Job Description And Main Responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Experience
Essential criteria
* Proven knowledge of software packages
* Experience of working in an office environment
Desirable criteria
* Experience within an NHS environment
Qualifications
Essential criteria
* Qualifications or Equivalent Experience
Skills
Essential criteria
* Welsh speaker or commitment to undertake Welsh language learning
Desirable criteria
* Significant experience in a similar role
We are committed to flexible working and equal opportunities.
If you are short listed for interview you will be contacted by email using the email address with which you registered. Please ensure that you check your email account regularly.
Prior consideration for this vacancy will be given to staff awaiting redeployment. We therefore reserve the right to withdraw this advert at any stage.
When applying for this post it is essential that you read the Job Description and Person Specification (where available) and demonstrate how your skills, knowledge and experience meet the requirements of the person specification. Only candidates who clearly demonstrate how they meet the person specification will be shortlisted.
To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa, unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK. If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.
Applicant requirements
Welsh Language Skills Are Essential
Documents to download
* JD&PS (PDF, 344.4KB)
* O.H. Functional Requirement form (PDF, 720.5KB)
* JD&PS Welsh (PDF, 512.3KB)
* NWSSP Recruitment Services Privacy Notice (PDF, 696.3KB)
* NWSSP - About Us (PDF, 6.6MB)
* NWSSP - Our Benefits 2023 (PDF, 487.5KB)
* NWSSP - Buddion (PDF, 491.0KB)
* PCGC -Amdanom (PDF, 6.7MB)
* Guidance Notes for Applicants April 2024 (PDF, 278.7KB)
* IMTP Summary 2024-2027 (PDF, 13.7MB)
* IMTP Summary 2024-2027 - Cymraeg (PDF, 13.7MB)
Further details / informal visits contact
Name James Millett Job title Health Courier Service Team Leader Email address James.Millett@wales.nhs.uk Telephone number 07818 450 272
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Temporary
Job function
* Job function
Administrative
* Industries
Legal Services
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