Customer Assistant - Basingstoke, Winchester & Farnborough
Must be able to work a minimum of 3 shifts a week (24 hours or more)
Must be able to work Fridays, Saturdays & Sundays
Adecco UK is currently seeking committed and safety-conscious staff to work at (station) as a Customer Assistant.
Our Customer Assistants will provide first-class service to customers while ensuring their safety at all times.
They will proactively seek to help customers through clear communication to pass through the station while effectively managing the Automatic Gates.
You will often be the first and last person our customers meet on their journey, making your role as gate line assistant vital in upholding safety and service standards for all SWR customers. You may also be required to undertake roles such as bus replacement, crowd control, and ticket checking. You will work at your nearest station, but there may be times you need to travel to other stations. A duty pass will be provided to enable free travel while on duty.
This role requires working shifts as early as 7 am or as late as 11 pm, depending on the schedule.
Responsibilities
1. Effectively operate the gates to ensure the safety of all passersby.
2. Deliver excellent customer service by responding to inquiries quickly and efficiently.
3. Report incidents and undertake measures to ensure station safety.
4. Conduct ticket checks and report irregularities to Revenue Protection.
5. Wear uniform and ID badge during shifts and travel to and from shifts.
Experience
We seek individuals with a strong background in customer service, effective communication skills, and the ability to handle challenging situations. Excellent listening skills and good written communication are essential for reporting. Training will be provided in all aspects of the role.
Adecco acts as an employment agency for permanent recruitment and as an employment business for temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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