Job Description
At Punch we’re aiming to be the 5* pub company.
As an Area Manager for our Unity Social concept, your core purpose is to:
You will be responsible for leading a portfolio of pubs operated by self-employed partners. Your role is to support, coach, and challenge operators to deliver outstanding community-focused pubs, delivering exceptional guest experiences, drive sales, and maintain high operational standards.
You will work in partnership with the Unity Social Senior OM and Operations Director in creating the Unity Social family that works at the heart of the local community.
Key Accountabilities
Operator Support & Development
• Build strong relationships with pub operators, acting as a trusted advisor and coach.
• Support operators in delivering excellent customer service and community engagement.
• Ensure the delivery of well-defined, structured onboarding plans for all new Partners in Unity Social, ensuring they have the tools, knowledge, and support to launch their pub effectively and set them up for success.
• Drive accountability of Publican team, through clear objectives, regular feedback, and direction, coupled with a culture of continuous improvement.
• Set an exceptional example with regular evening visits and weekend visits.
Community Engagement
• Champion Unity S...