We are seeking a skilled and compassionate Phlebotomist to join our friendly and supportive primary care team at Willington Surgery. The successful candidate will play a key role in supporting the clinical team by collecting blood and urine specimens, ensuring patient comfort and safety, and helping maintain accurate medical records. Youll be working in a busy but rewarding practice environment, serving a population of approximately 10,500 patients, with a strong GP partnership and a commitment to high-quality patient care. Main Responsibilities Prioritise and plan daily activities based on the urgency of sample requests and rotas. Accurately identify patients and confirm personal details using approved documentation. Determine the appropriate phlebotomy method (e.g. venepuncture, skin puncture) based on patient age, health, and condition. Reassure patients, help them relax, and ensure a positive and comfortable experience. Locate suitable veins and collect samples using sterile techniques and equipment. Label all samples correctly and deliver them promptly for testing. Perform urine dipstick testing in line with protocol. Maintain accurate and up-to-date patient records on clinical systems (SystmOne). Respond to patient queries in a professional manner and provide appropriate signposting. Adhere to infection control procedures, health and safety regulations, and confidentiality policies at all times. Knowledge, Skills and Experience Essential: Diploma in Phlebotomy or evidence of 12 months' on-the-job training. Proven experience in venepuncture and phlebotomy techniques. Strong understanding of patient identification and sample labelling protocols. Familiarity with legal and clinical requirements for handling samples and medical equipment. Ability to remain calm, professional, and reassuring with patients of all ages. Excellent communication and interpersonal skills. High attention to detail and accuracy. Basic IT skills with experience using clinical systems (SystmOne desirable). Commitment to confidentiality and data protection standards. Desirable: Experience working in a GP surgery or community healthcare setting. Knowledge of primary care workflows and practice-based protocols. Personal Attributes Highly patient-focused with a warm and empathetic manner. Professional appearance and demeanour. Ability to work proactively and independently within a team. Calm under pressure with strong organisational and time-management skills. Committed to personal and professional development. Working Relationships Internal: Patients, relatives, carers GPs and clinical staff Practice management and administrative staff Members of the public and visitors External: Community nurses and allied health professionals Local care homes and social services Hospitals and pathology labs Pharmacy teams and suppliers ICB and local authority contacts Confidentiality In the course of your duties, you will have access to sensitive personal and medical information. You are required to maintain confidentiality in accordance with the General Data Protection Regulation (GDPR), Caldicott Principles, and the practices confidentiality policy. Health and Safety All staff are responsible for ensuring the health, safety, and security of themselves and others. You are expected to: Follow all infection prevention and control guidelines. Use security systems and report any concerns or hazards. Participate in relevant training and risk assessments. Equality and Diversity You are expected to support and promote the rights, dignity, and diversity of patients and colleagues by: Treating all individuals with fairness and respect. Acting without judgement and recognising the diverse needs of others. Personal and Professional Development You will be supported to: Participate in appraisals and training as required. Take ownership of your continued learning and professional development. Share skills and knowledge with peers when appropriate. Other Information This job description is not exhaustive. You may be asked to undertake other duties that are reasonably commensurate with your role to support the needs of the practice.