Service Coordinator Salary: £26,000 per annum Plus department bonus scheme of an additional OTE of £1,500 per year. Youll be eligible to join this bonus scheme after your 6 month probation. In year one youd be eligible for £750 OTE in bonus. Monday Friday, 8am 4:30pm (40 hours per week). No weekends. Brackmills, Northampton. Office based with free parking. Match Recruitment are recruiting on behalf of their client based in Northampton, a globally renowned manufacturing business, supplying most of the well-known brands like Amazon, Royal Mail, McVities, Waitrose and John Lewis and many more. This role is responsible for overseeing all aspects of service coordination within a designated geographical area of the UK. Key responsibilities include processing customer orders, scheduling engineers, raising and closing jobs and handling administration invoicing. Youll need excellent organisational skills, a sharp eye for detail and the flexibility to adapt to shifting priorities. If you enjoy working in a dynamic environment where problem-solving is key, this could be the ideal opportunity for you. Summary of responsibilities: Allocate engineers effectively, including reassigning or creating additional visits where required. Manage daily work scheduling and cover additional areas during holidays. Update and maintain spreadsheets, back-office call records, and service-related data. Answer incoming calls from customers and engineers, handling enquiries from both engineers and the service sales team. Assist customers with queries or escalations, arrange access equipment, and provide updates on quotations, SLA tracking, and service progress. Engage with customers to obtain feedback on service quality and delivery. Process completed jobs, including invoicing and purchasing activities. Communicate with factories to obtain delivery information and consult with other internal departments as needed. Please apply today to learn more and be considered and shortlisted. Match Recruitment Ltd is a Recruitment Agency and Employment Business and REC Corporate member based in Wellingborough and operating across Northamptonshire and nearby areas. If you havent received contact within 72 hours, please consider yourself unsuccessful on this occasion. Please dont be despondent and feel free to apply to future job adverts.