Join to apply for the Hotel Receptionist role at Rosewood London
Overview
We are currently looking for a Hotel Receptionist to join our Front Office team at Rosewood London. Our Hotel Receptionists are appointed to ensure a memorable guest experience by creating a lasting first impression, delivering a personalized arrival and departure experience for our guests while dealing with any query and maximising revenue by cross selling our food and beverage offerings and Sense Spa. This role offers a 4-day working week schedule.
Responsibilities
* Providing our guests a customer service in accordance to the Rosewood London procedures, striving to go the extra mile at all times by delivering meaningful and heartfelt experiences.
* Monitoring and maintaining cleanliness and organization of the front desk and lobby area.
* Having a thorough knowledge of all hotel areas, standards and procedures required at the Front Office.
* Effectively communicating and prioritising tasks in a sophisticated environment.
* Anticipating guests’ needs, by responding promptly and acknowledging all guests, whatever time of day.
Profile / Qualifications
* The ability to work in a team and build relationships with others.
* Having a real passion for guest service and taking ownership of the guest experience.
* Being organised and proactive in managing your tasks.
* Having an engaging presence.
* A good understanding of the function of property management systems (Opera).
Benefits
* 28 days paid holidays per annum including Bank Holidays
* Company pension scheme
* 12 complimentary room nights and F&B discount worldwide
* Free meals on duty
* Season ticket loan
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Hospitality
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