Claims Handler - Indemnity & Liability Resolution (ILR)
Locations: You must be commutable to one of the following offices: Manchester, Chelmsford, Whitstable,
(Hybrid working typically 1 day per week in the office once probation is passed)
About the Role
Were looking for proactive and customer-focused Claims Handlers to join our growing team.
Youll manage motor claim tasks, focussing on achieving accurate Indemnity and Liability decisions, whilst updating our Customers throughout. You will manage these claims by exception and only working tasks within your remit. Using your technical expertise, negotiation skills, and strong communication, youll ensure decision are made efficiently, fairly, and in line with both regulatory standards and our business objectives.
Well support you with full training, a personal development plan, and clear career progression opportunities. Performance is measured against transparent KPIs, with annual reviews and the chance to earn an annual pay review.
What Youll Be Doing
1. Handle allocated motor claim tasks in line with our philosophy, processes, and service standards.
2. In-bound & out-bound Customer phone calls.
3. Empowered to make Indemnity and Liability decisions to achieve the best outcomes for our customers and the business.
4. Control claims costs throug...