Overview
Recoveries Advisor role at Valda Energy Limited.
About Valda Energy
The Energy Revolution Valda Energy is a dynamic and rapidly growing energy supplier based in Bicester, committed to driving business success through smart, reliable energy solutions. Established in 2019 by industry experts, we bring together a diverse combination of talent to foster continuous sustainable growth. We challenge the existing marketplace with our leading, tech-driven, and customer-focused approach. Our passion for innovation and dedication to exceptional service sets us apart.
At Valda Energy, we live by our core values: communicate, collaborate, own it, embrace change, and put the customer first. We believe that our people are our greatest asset, and we are dedicated to fostering a supportive and evolving culture. From introducing new benefits to offering structured training opportunities and hosting frequent social events, we ensure our employees thrive.
Perks that Power Your Journey
* Annual Salary up to £25k
* Company annual bonus scheme
* 25 days of annual leave plus bank holidays, a length of service award increasing up to 30 days, plus an extra day off during your birthday month
* Private Medical Insurance with Vitality Health
* Access to The Grid, our employee engagement and rewards platform, giving you exclusive discounts at hundreds of retailers, wellbeing resources, recognition tools, and more
* Life Insurance policy, providing coverage at four times your salary
* Employee Assistance Programme offering confidential support and guidance
* Complimentary snacks, drinks, and lunch options in our office
* Salary sacrifice pension scheme with employer contributions matching up to 4%
* In-house learning and development team to nurture talent
* Refer a friend scheme (up to £500), monthly team events, annual company events & recognition awards
How you will energise our team
As a Recoveries Advisor, you will manage accounts at risk of further collections activity due to non-payment of utility services (electricity & gas). You will engage with customers to discuss outstanding payments, negotiate payment plans, and offer support to prevent service interruptions. Your role will be critical in ensuring risks are managed according to regulatory guidelines, company policies, and customer needs.
Responsibilities
* Identify customer accounts in arrears, monitor balances, and determine the most appropriate course of action to prevent further collections activity
* Contact customers by phone, email, or letter to notify them of overdue balances, potential disconnection, and options to avoid service interruption
* Negotiate repayment plans or guidance on financial assistance programs, ensuring customers understand billing, consequences of non-payment, and available support
* Manage the disconnection process for unpaid accounts in compliance with legal and regulatory requirements, and ensure timely reconnection after payment or agreement
* Escalate high-risk or sensitive cases to senior management or external debt collection agencies as required
* Maintain accurate records of customer interactions, agreements, and actions taken, following all regulatory and internal procedures
* Collaborate with collections, billing, and customer service teams for a seamless approach to disconnections, reconnections, and payment resolution
Qualifications
* Previous experience in collections or credit control, ideally within utilities or similar industries
* Strong interpersonal and communication skills for engaging with customers in sensitive situations, both verbally and in writing
* Ability to negotiate payment plans and other solutions with customers facing financial difficulties
* Strong problem-solving skills to handle complex customer situations and find appropriate solutions to avoid disconnection
* Understanding of industry regulations related to disconnections and payment practice (desirable)
* High level of accuracy when documenting customer interactions and managing sensitive account information
* Ability to manage multiple accounts, track payment plans, and ensure timely follow-up actions
How to apply
If you like the sound of this role, we encourage you to apply even if you aren’t confident that you meet all of the requirements – you may be just who we’re looking for. We are an equal opportunity employer and actively encourage applications from all backgrounds. If you have any individual requirements to make your recruitment experience accessible, please let us know by emailing joinus@valdaenergy.com
Equality, Diversity and Inclusion is important to us.
#J-18808-Ljbffr