Directory Services Administrator (Canaan Lane, Edinburgh)
The Directory Services Team provides administration and support for user accounts on a number of Clinical and Corporate Systems throughout NHS Lothian. The team also administer the network user and email accounts for all NHS staff and GPs as well as email accounts for Pharmacists and Dentists.
The post holder’s responsibilities will include:
1. Ensuring user account requests are processed in accordance with procedures to provide a timely response in accordance with the Service level Agreement.
2. Verifying requests for access to systems meet Information Governance and Data Protection guidelines.
3. Fault finding and resolving user account issues logged via the eHealth Service Desk.
Liaison with other teams in eHealth and external Service Providers to ensure that accounts are also available on the requested systems.
We will fully support disabled candidates, and candidates with long-term conditions or who are neurodivergent by making reasonable adjustments to our recruitment policy and practices.
To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service. Further information on what NHS Scotland Boards are required to do to check this as well as what your responsibilities include can be found in the further information for this vacancy.
AI tools like ChatGPT or Copilot can be great for planning and preparing your application—but your answers must be your own.
4. Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
5. Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.
6. Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.
Tip: Think of AI as a helper, not a substitute. We want to understand you—not an AI tool.
Due to legislative changes from 1 April 2025, this post may require a different level of criminal records check done than is currently the case. If the post is assessed as a "regulated role", your appointment will be subject to joining the Protecting Vulnerable Groups (PVG) Scheme. If there is any change to what is currently required, this will be confirmed by either the Hiring Manager or the Recruitment Team. For more details on these changes please visit: .
As from 1/4/26, the Agenda for Change full-time working week will be reducing from 37 to 36 hours per week. Part time hours will be reduced pro-rata. However, there will be a corresponding increase in the hourly rate so that pay will not be affected.
Please note: we anticipate a high level of interest in this position and may close the vacancy early once a sufficient amount of applications are received. Therefore, please make sure you complete and submit your application at an early stage.
NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.