Administrator 1
Location Abbey Wood Stoke Gifford - Bristol BS34 8JH
Contract 6 months 15th Sep - 31st Mar 2026Mon - Fri 8:00 - 04:30
Job Description:
Team Leader - OFS West areaWe have a requirement for an OFS Team Leader based in Bristol, delivering services for a large public sector customer. The role will be on a fixed-term contract for an initial 6-month period with likely extension.The successful candidate will have a track record of leading IT services teams, achieving KPIs and SLAs and managing service improvements resulting in a first-class customer experience.SC Clearance Mandatory
Responsibilities
1. Lead and manage a team of 5-7 engineers to deliver the required contractually compliant service to the customer(s)
2. Lead Daily calls with a support team to ensure issues are identified and managed appropriately
3. Engage with CC service managers and customer stakeholders to ensure service is running smoothly
4. Use reporting to understand data and performance indicators to drive service improvement
5. Use data and key relationships to forecast future resource requirements
6. Work with Technical Resource Group (TRG) to ensure resource and skill levels are fit for purpose
7. Work with the service delivery lead, other service team leaders and internal operational teams
8. Identify, record and manage issues to improve processes and service
9. Manage escalations and engage...