Location: Bristol (predominantly on-site with some hybrid)
Security Clearance : Eligibility and willingness to obtain DV clearance (Need to be Sole British Nationality)
We’re seeking an experienced Service Delivery Manager to lead and build a Secure IT Operations Service supporting defence focused programmes within a highly regulated environment.
Sitting within the IT function and working closely with Secure Operations, you’ll establish, lead and continuously improve a newly formed secure service delivery team, ensuring robust, compliant and high performing IT services.
What you’ll be doing
* Build, recruit and lead a new IT Secure Operations Service Delivery team
* Own and manage Incident, Request, Change, Problem and Escalation processes
* Design and embed ITIL aligned service management processes
* Drive continual service improvement through KPI reporting and trend analysis
* Manage the Secure Operations run budget
* Chair Change Advisory Boards when required
* Define tooling and platforms to support secure service delivery
* Create and maintain SOPs for key service functions
* Lead service transition and onboarding of new services
* Support secure internal working environments
* Maintain appropriate security clearance for the role
What we’re looking for
* Proven Service Delivery Manager
* Background in defence, engineering, R&D or hi tech manufacturing environments preferred
* Strong, well-rounded IT operations knowledge
* Demonstrable experience building and leading teams
* Excellent stakeholder management and communication skills
* Experience working in security controlled environments
* Knowledge of Microsoft enterprise environments
* Awareness of ISO 27001, Cyber Essentials Plus and similar frameworks
* Strong vendor and supplier management capability
* Understanding of telephony systems and software licensing models
If you’re an experienced service leader who thrives in secure, complex environments and wants to shape a growing function from the ground up, this is a standout opportunity.
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